{"id":7252,"date":"2017-02-13T06:58:33","date_gmt":"2017-02-13T06:58:33","guid":{"rendered":"https:\/\/hrmforce.com\/?page_id=7252\/"},"modified":"2022-06-28T16:26:29","modified_gmt":"2022-06-28T14:26:29","slug":"support","status":"publish","type":"page","link":"https:\/\/hrmforce.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”rij2″ z_index=””][vc_column][vc_column_text]Hrmforce is important for your HRM and business processes. Therefore, you can expect quality support for your investment. Do you still have questions about using hrmforce? Our support department will be happy to help. You can reach us at +31 88 88 321 88, from Monday to Friday during office hours from 08:30 – 18:30.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”rij2″ z_index=””][vc_column width=”1\/4″]<\/i><\/span>[vc_column_text]<\/p>\n

Customer Support<\/h1>\n

Your HrmForce solution is an important part of your business, and this is why you can expect quality support for your investment. In case of any questions or issues, we are ready to help immediately.<\/p>\n

When purchasing HrmForce you automactically enter an HrmForce maintenance agreement. This maintenance contract strives to perfectly match our solution with the needs of your organisation.<\/p>\n

The agreement covers:
\n\u2013 Telephone support
\n\u2013 Your right to keep the software when using new hardware.
\n\u2013 Beneficial migration new product lines.
\n\u2013 Notification of new software updates.
\n\u2013 Customer support options
\n\u2013 Explanation of your invoice
\n\u2013 Request invoice copy[\/vc_column_text][\/vc_column][vc_column width=”1\/4″]<\/i><\/span>[vc_column_text]<\/p>\n

Online Help<\/h1>\n

Experience the freedom of our online help. 24 hours per day you have access to support and product information. Also outside office hours of HrmForce Customer Support you can find a solution for your questions or problems online.<\/p>\n

Support Portal
\nCustomers who have entered into an agreement can access the HrmForce Support Portal at anytime. This web portal provides you:<\/p>\n

\u2013 Support information.
\n\u2013 Help texts.
\n\u2013 Product updates.
\n\u2013 News about products.
\n\u2013 User guide[\/vc_column_text][\/vc_column][vc_column width=”1\/4″]<\/i><\/span>[vc_column_text]<\/p>\n

Product Updates<\/h1>\n

Your business never stands still. Neither does HrmForce. That\u2019s why we continuously update our business software solutions. This allows you to keep on using your software in an optimal way. We provide regular updates for our products, several times a year.<\/p>\n

New and improved functionalities
\nWith an update we improve the use of your software. Current functionalities are improved and, in most cases, new ones are added.<\/p>\n

Controlled release phase
\nBefore an update is made available to all customers, a select group of customers works a considerable time with the update. Under our supervision. During this controlled release phase we monitor if the update meets the market\u2019s requirements and wishes.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″]<\/i><\/span>[vc_column_text]<\/p>\n

Product Development<\/h1>\n

At HrmForce we develop our HRM software based on the feedback of our customers. Besides that we take relevant market developments into account. To keep yourself up to date, or to give feedback yourself, you can provide us with feedback.
\nWhen developing our software we take a close look at the wishes and experiences of our customers. By doing this we can align our solutions to your needs. That is why we like to hear your suggestions and experiences. As a customer you can notify us by contacting your account manager.
\nIn order to decide which suggestions we will use in future software solutions we have set the following criteria:
\nDo other customers give us the same feedback? Will other customers benefit from your suggestion? What are the current trends in the market and in the field of technology? Is it possible to process your feedback in compliance with rules and legislation?
\nThis way we can judge on how your suggestion(s) will benefit all our customers.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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