{"id":7287,"date":"2017-02-16T14:11:12","date_gmt":"2017-02-16T14:11:12","guid":{"rendered":"https:\/\/hrmforce.com\/?page_id=7287\/"},"modified":"2020-09-13T20:51:22","modified_gmt":"2020-09-13T20:51:22","slug":"asistenta","status":"publish","type":"page","link":"https:\/\/hrmforce.com\/ro\/asistenta\/","title":{"rendered":"ASISTEN\u0162\u0102"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text]<\/p>\n

ASISTEN\u0162\u0102<\/h2>\n

Solu\u0163ia HrmForce reprezint\u0103 un aspect important al afacerii dumneavoastr\u0103 \u015fi de aceea v\u0103 oferim asisten\u0163\u0103 de calitate pentru investi\u0163ia dumneavoastr\u0103. \u00cen cazul \u00een care ave\u0163i o \u00eentrebare sau o problem\u0103, suntem preg\u0103ti\u0163i s\u0103 v\u0103 ajut\u0103m imediat. \u00cen cazul \u00een care nu beneficia\u0163i \u00eenc\u0103 de asisten\u0163\u0103 din partea noastr\u0103, departamentul nostru de rela\u0163ii cu clien\u0163ii v\u0103 st\u0103 la dispozi\u0163ie. Ne pute\u0163i contacta la num\u0103rul de telefon +40 728 909 301, de luni p\u00e2n\u0103 vineri, \u00eentre orele 09:00 – 17:30.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”1\/4″][vc_column_text]
\n<\/i><\/p>\n

Asisten\u0163a clien\u0163ilor<\/h1>\n

Solu\u0163ia HrmForce reprezint\u0103 un aspect important al afacerii dumneavoastr\u0103 \u015fi de aceea v\u0103 oferim asisten\u0163\u0103 de calitate pentru investi\u0163ia dumneavoastr\u0103. \u00cen cazul \u00een care ave\u0163i o \u00eentrebare sau o problem\u0103, suntem preg\u0103ti\u0163i s\u0103 v\u0103 ajut\u0103m imediat.<\/p>\n

Beneficii ale asisten\u0163ei
\n– ajutor imediat \u00een caz de \u00eentreb\u0103ri sau probleme
\n– acces la asisten\u0163\u0103 \u015fi informare online
\n– notificarea actualiz\u0103rilor disponibile pentru software
\n– informarea dumneavoastr\u0103 continu\u0103 cu privire la cele mai recente modific\u0103ri legislative
\n– oferte avantajoase pentru noile linii de produse.<\/p>\n

Op\u0163iuni de asisten\u0163\u0103
\nOdat\u0103 cu achizi\u0163ionarea pachetului HrmForce, dumneavoastr\u0103 \u00eencheia\u0163i, \u00een mod automat, un contract HrmForce de mentenan\u0163\u0103. Acest contract are menirea de a adapta, la perfec\u0163ie, solu\u0163ia noastr\u0103 la nevoile organiza\u0163iei dumneavoastr\u0103. Contractul se refer\u0103 la:
\n– asisten\u0163a telefonic\u0103
\n– dreptul dumneavoastr\u0103 de a p\u0103stra software-ul c\u00e2nd folosi\u0163i un hardware nou
\n– oferte de noi linii de produse
\n– notificarea actualiz\u0103rilor programelor informatice
\n– op\u0163iuni de asisten\u0163\u0103 a clientului
\n– explicarea facturii dumneavoastr\u0103
\n– solicitarea unei copii a facturii emise[\/col]<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text]<\/i><\/p>\n

Asisten\u0163\u0103 online<\/h1>\n

Testa\u0163i accesibilitatea noastr\u0103 online. 24 de ore pe zi ave\u0163i acces la asisten\u0163\u0103 \u015fi informa\u0163ii despre produse. \u00cen acela\u015fi timp, \u00een afara orelor de program ale departamentului nostru de rela\u0163ii cu clien\u0163i, pute\u0163i g\u0103si online o solu\u0163ie pentru \u00eentreb\u0103rile sau problemele dumneavoastr\u0103.<\/p>\n

Portalul de asisten\u0163\u0103
\nClien\u0163ii care au \u00eencheiat un contact cu noi, pot accesa oric\u00e2nd portalul de asisten\u0163\u0103 HrmForce. Acest portal v\u0103 ofer\u0103:
\n– informa\u0163ii
\n– texte de ajutor
\n– actualiz\u0103ri ale produselor
\n– \u015ftiri despre produse
\n– manualul utilizatorului[\/col]<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text]<\/i><\/p>\n

Actualiz\u0103rile produselor<\/h1>\n

Afacerea dumneavoastr\u0103 nu st\u0103 niciodat\u0103 pe loc. Nici HrmForce nu o face. De aceea, ne actualiz\u0103m \u00een permanen\u0163\u0103 programele informatice de solu\u0163ii \u00een afaceri. Acest fapt v\u0103 permite s\u0103 fi\u0163i la curent cu acestea, folosindu-v\u0103 programul informatic la nivel optim. V\u0103 punem la dispozi\u0163ie actualiz\u0103ri regulate a produselor noastre, de mai multe ori pe an.<\/p>\n

Func\u0163ii noi \u015fi \u00eembun\u0103t\u0103\u0163ite
\nCu fiecare actualizare, \u00eembun\u0103t\u0103\u0163im modul de utilizare a programului de\u0163inut de dumneavoastr\u0103. Func\u0163iile actuale sunt deja \u00eembun\u0103t\u0103\u0163ite \u015fi, \u00een majoritatea cazurilor, sunt ad\u0103ugate deja altele noi.<\/p>\n

Etapa de lansare controlat\u0103
\n\u00cenainte de a pune la dispozi\u0163ie o actualizare pentru to\u0163i clien\u0163ii, un grup selec\u0163ionat dintre ace\u015ftia lucreaz\u0103 pentru un interval considerabil de timp cu respectiva actualizare, sub supravegherea noastr\u0103. \u00cen aceast\u0103 etap\u0103 de lansare controlat\u0103, monitoriz\u0103m dac\u0103 actualizarea se ridic\u0103 la cerin\u0163ele pie\u0163ei.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text]<\/i><\/p>\n

Dezvoltarea produselor<\/h1>\n

Aici, la HrmForce, dezvolt\u0103m programul pentru managementul resurselor umane pe baza feedback-ului primit de la clien\u0163ii no\u015ftri. Pe l\u00e2ng\u0103 acesta, \u0163inem cont \u015fi de evolu\u0163iile relevante ale pie\u0163ei. Pentru a v\u0103 men\u0163ine la curent sau pentru a da chiar dumneavoastr\u0103 feedback, pute\u0163i face urm\u0103toarele:<\/p>\n

Da\u0163i feedback !
\n\u00cen procesul de creare a software-ului, suntem foarte aten\u0163i la dorin\u0163ele \u015fi experien\u0163ele clien\u0163ilor no\u015ftri. Astfel, le putem oferi o solu\u0163ie adaptat\u0103 nevoilor acestora. De aceea, ne-am bucura s\u0103 v\u0103 auzim sugestiile \u015fi experien\u0163ele. \u00cen calitate de client, ne pute\u0163i contacta prin op\u0163iunea de feedback al clientului:
\nTransmite\u0163i feedback-ul dumneavoastr\u0103 unui angajat HrmForce. Acesta va demara procesul pentru dumneavoastr\u0103, cre\u00e2nd o cerere de feedback pentru o solu\u0163ie.
\nCererea dumneavoastr\u0103 va fi \u00eenregistrat\u0103 \u015fi \u00eenaintat\u0103 speciali\u015ftilor no\u015ftri.
\nAce\u015ftia vor analiza cererea \u015fi rezultatul vi se va aduce la cuno\u015ftin\u0163\u0103.
\n\u00cen acest fel, ve\u0163i \u015fti exact ce se \u00eent\u00e2mpl\u0103 cu sugestia dumneavoastr\u0103.<\/p>\n

Criteriile de implementare a feedback-ului
\nPentru a stabili ce sugestii vom folosi pentru software-ul viitor, am identificat urm\u0103toarele criterii:
\n– Primim acela\u015fi feedback \u015fi de la al\u0163i clien\u0163i?
\n– Vor beneficia \u015fi al\u0163i clien\u0163i de sugestia dumneavoastr\u0103?
\n– Care sunt tendin\u0163ele actuale ale pie\u0163ei \u015fi tehnologiei?
\n– Este posibil\u0103 procesarea feedback-ului dumneavoastr\u0103 \u00een conformitate cu regulamentele \u015fi legisla\u0163ia \u00een vigoare?
\n\u00cen acest fel, putem evalua modul \u00een care sugestia dumneavoastr\u0103 va fi util\u0103 \u015fi pentru restul clien\u0163ilor no\u015ftri.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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