V Skill HF-D8.4-006 cross-sector 10 skills
Invoicing and accounts receivable
Creates and sends invoices, follows up outstanding items and takes steps on late payment up to handover to debt collection.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Work sample test, Knowledge test (client-specific)
- Competency (50-framework)
- Accuracy
- Trainability
- high
- Demand outlook 2026 to 2030
- declining
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Creates invoices according to the assignment data and checks address, amount and payment term before sending. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Manages the outstanding items, follows up arrears by telephone and agrees payment schemes within the established policy. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Sets the credit and dunning policy of the organisation and decides on write offs and further legal steps. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Creating and sending an invoice Invoicing | Creates an invoice with correct details, VAT and payment term and sends it to the customer. | declining |
| V | Checking an invoice for accuracy Invoice verification | Verifies amounts, VAT, reference and addressing of an invoice before sending or payment. | declining |
| V | Sending a payment reminder Dunning | Sends payment reminder, formal notice and final demand to a debtor in fixed steps. | declining |
| V | Following up outstanding items Receivables follow up | Reviews the receivables list, calls overdue customers and records the agreement made. | declining |
| V | Agreeing a payment arrangement Payment arrangement | Agrees a feasible instalment arrangement with a customer, records it in writing and monitors terms. | declining |
| V | Handing a case to debt collection Debt collection handover | Bundles invoices, reminders and correspondence and transfers the claim to collection or bailiff. | declining |
| V | Processing a credit note Credit note | Creates a credit note for a return, discount or error and processes it correctly in the ledger. | declining |
| V | Setting a customer credit limit Credit limit | Sets a limit based on credit information and payment behaviour and monitors its use. | declining |
| T | Electronic invoicing via UBL E-invoicing | Sends and receives machine readable invoices via UBL or the Peppol network. | declining |
| V | Producing an accounts receivable report Aged receivables report | Produces an overview of outstanding items by age and customer with notes on the risks. | declining |