Job families
The eighteen job families of the hrmforce Skills Framework, each with a base profile inherited by the jobs in that family.
General management and executive
Sets direction, allocates resources and accounts for the whole organisation, distinguished by taking decisions under high uncertainty and amid conflicting stakeholder interests.
managing director, statutory board member, site director, division director, chief operating officer, owner manager
Operational and team management
Translates agreed goals into daily planning and team performance, distinguished by steering, holding people accountable and developing them within a framework set by others.
team leader, operations manager, department head, supervisor, coordinator, shift manager
Sales and account management
Delivers revenue and customer value by building relationships, advising on solutions and closing agreements, distinguished by repeated exposure to rejection and hard result targets.
account manager, sales manager, business developer, inside sales representative, key account manager, commercial adviser
Marketing, communication and content
Positions brand, proposition and message with chosen audiences and measures the effect, distinguished by combining creative production with quantitative accountability for campaign return.
marketeer, online marketeer, communications adviser, content specialist, marketing manager, campaign manager
Finance, control and administration
Records and controls financial flows and turns figures into management information and advice, distinguished by demonstrable accuracy and rule compliance weighing heavier than speed.
financial controller, business controller, assistant accountant, bookkeeper, finance administrator, finance manager
HR, recruitment and L and D
Shapes hiring, reward, development and labour relations and advises management on them, distinguished by having to take a position towards managers without formal authority.
hr adviser, hr business partner, recruiter, corporate recruiter, learning adviser, hr manager
Software development and engineering
Designs, builds and tests software and integrations based on user requirements, distinguished by solutions that objectively fail or work and can be verified independently.
software developer, backend developer, frontend developer, software architect, test engineer, technical lead
Data, analytics and AI
Makes data usable, tests assumptions and builds models and reports that decisions rely on, distinguished by conclusions that must be statistically sound and explainable to non specialists.
data analyst, business intelligence specialist, data scientist, data engineer, ai specialist, reporting specialist
IT infrastructure, operations and security
Keeps systems, networks and access available and secure and restores disruptions, distinguished by accountability for continuity and for acting during incidents under time pressure.
system administrator, network administrator, cloud engineer, security officer, security analyst, service desk engineer
Care and nursing
Roles that deliver person centred care and nursing through a methodical care process, keep records, collaborate in multidisciplinary consultation and work within strict safety and quality frameworks.
care assistant, registered nurse, community nurse, practice nurse, care team leader, care coordinator
Social work and support services
Roles that support people with daily functioning, participation and self direction through conversations, support plans, collaboration across service chains and working within legal and ethical frameworks.
social worker, personal support worker in disability services, residential support worker, youth care worker, client advocate, support team coach
Education and training
Roles that design, deliver and assess learning for groups and individuals through instructional and pedagogical practice, guidance of participants and contact with parents or commissioning parties.
primary school teacher, secondary school teacher, vocational teacher, corporate trainer, learning advisor, curriculum developer
Engineering, maintenance and production
Roles that operate, maintain and troubleshoot machines and installations, use technical documentation, carry out measurements and produce within fixed quality and safety standards.
maintenance technician, service technician, machine operator, production operative, instrumentation technician, technical team leader
Construction, installation and infrastructure
Roles that prepare and carry out construction and building services work on site, apply drawings and standards, select materials and work safely under varying outdoor conditions.
site manager, work planner, installation engineer, mechanical fitter, estimator, infrastructure project leader
Logistics, transport and supply chain
Roles that plan, execute and administer goods flows, maintain stock, arrange transport and distribution and work with logistics systems under time pressure and fixed safety rules.
logistics planner, transport planner, warehouse operative, warehouse team leader, shipping clerk, supply chain analyst
Customer service and administration
Roles that receive and handle client questions by phone, email and chat, resolve complaints, record data accurately and carry out administrative processes in client and office systems.
customer service representative, service desk agent, administrative assistant, back office officer, receptionist, customer contact team leader
Legal, policy and public administration
Roles that interpret and apply regulation, analyse legal and policy questions, substantiate advice and decisions and weigh the interests of governing bodies, citizens and supervisory authorities.
legal officer, in house counsel, policy advisor, governance advisor, objections and appeals officer, compliance officer
Hospitality, retail and guest services
Roles that serve guests and customers directly on the floor, handle sales and payment, keep presentation and stock in order and follow fixed hygiene and safety codes.
waiting staff, cook, barista, sales assistant, store manager, hospitality shift leader