Jobs
450 job profiles, anchored on ISCO-08 and on the Dutch CBS occupational classification BRC 2014 edition 2025. Each profile names the competencies to measure and the questionnaire that measures them.
For example account manager, community nurse, pivot tables or stress tolerance
FF01 General management and executive 20
Sets direction, allocates resources and accounts for the whole organisation, distinguished by taking decisions under high uncertainty and amid conflicting stakeholder interests. View the family
Supports the executive board and supervisory board with meeting documents, minutes and governance, and ensures decisions are formally and traceably recorded.
Leads an independent branch with its own profit responsibility, steering sales, staff and operations, and translates group frameworks into the local market.
Runs a business unit as a company within the group, responsible for its proposition, margin, staffing levels and quarterly results.
Leads the enterprise as its most senior executive, sets strategy and portfolio, and accounts for performance to shareholders, supervisory bodies and the outside world.
Holds end responsibility for operations, scales processes, capacity and quality in line with strategy, and balances cost against delivery reliability across the business.
Directs the support functions of a public or non profit organisation, from finance and human resources to information technology and housing, and manages the multi year budget.
Runs a division with its own markets and profit responsibility, allocates resources across underlying units and accounts for margin and growth to group management.
As a member of a collegial executive board, shares responsibility for the whole organisation, holding a portfolio while decisions and accountability remain collective.
Operates a location under a franchise formula, applies the franchisor's concept locally and personally carries the financial risk of the outlet.
Runs the daily business of a small or mid sized company without a statutory role, steering all departments and reporting to the owner or board.
Leads a care organisation within legal frameworks and tight budgets, accounts for quality and safety of care, and negotiates with insurers and regulators.
Governs a social housing association within public housing and financial oversight frameworks, sets portfolio strategy and accounts for performance agreements to the municipality and tenant bodies.
Temporarily takes over executive leadership during a vacancy, crisis or transition, diagnoses the situation within weeks and hands a working organisation to a successor.
Holds ultimate responsibility for the whole organisation, sets its direction, allocates resources and accounts for results and continuity to owners or a board.
Leads a law, accountancy or advisory firm as managing partner, directs the other partners and is responsible for strategy, profit sharing and firm organisation.
Heads a municipality's civil service organisation, advises the mayor and aldermen and holds final responsibility for executing governing decisions.
Supervises management and strategy at arm's length, approves major decisions, assesses the executive and acts as employer of the organisation's directors.
Combines ownership with daily leadership of a small or mid sized firm, carries the investment risk personally and divides time between sales, staff and administration.
Has final responsibility for a school, sets educational policy and exam quality and accounts for results to the board and the inspectorate.
Runs the company as a registered director, personally liable for decision making, reporting and compliance with statutory and legal obligations towards shareholders.
FF02 Operational and team management 22
Translates agreed goals into daily planning and team performance, distinguished by steering, holding people accountable and developing them within a framework set by others. View the family
Leads a care team, guards rosters, quality and safety of care, and balances client demand against the available staffing capacity.
Distributes and aligns work within a team without hierarchical authority, keeps planning and agreements on track, and flags bottlenecks to the manager.
Leads the customer service department, monitors availability and resolution times and translates recurring complaints into process and product improvements.
Leads a department with several teams or specialisms, is accountable for budget, staffing and results, and translates organisational policy into departmental plans.
Leads an organisation's facilities department, directs management of buildings, cleaning, catering and security and monitors cost and service levels.
Directs the procurement department, sets purchasing strategy and supplier contracts and is responsible for cost savings, supply security and compliance with procurement policy.
Directs technicians who maintain buildings, installations or machines, plans maintenance work and monitors downtime and safety.
Leads the department that prepares and schedules work for production or assembly, owning calculations, material flows and realistic lead times.
Runs the daily operation of a site or chain, steering lead time, cost and quality, and intervenes when the planning is disrupted.
Directs a group of production employees on daily output and quality, allocates staff across workstations, and coaches new employees on the line.
Directs a coherent set of projects with a shared goal, allocates resources across project managers, and keeps benefits and dependencies in view.
Delivers a bounded project within time, budget and agreed scope, working with a temporary team of specialists over whom there is no line authority.
Manages the quality management system, conducts internal audits, investigates deviations, and ensures certifications and customer requirements are demonstrably met.
Is responsible for the results of several locations in a region, directs site managers and translates national policy into local practice.
Leads the service organisation that keeps installations or products running, steering engineers and planners, and owns response times and contract commitments.
Leads a production shift, monitors staffing, output and safety on the line, and hands over the status to the next shift at changeover.
Carries responsibility for the shop floor or hospitality team during the shift, allocates tasks, opens and closes, and settles complaints and till differences.
Runs an entire site or distribution centre, leading team leaders, steering cost per unit and managing agreements with customers and service providers.
Supervises a group of employees directly during the shift, allocates tasks, steps in where needed, and ensures agreed service levels and work instructions are met.
Leads a team day to day, distributes the work, tracks progress and quality, and holds the conversations on performance and development.
Recruits, schedules and guides volunteers for an organisation, matches their deployment to organisational needs and keeps in touch about motivation and availability.
Works on the tools at the building site or in installation work and additionally leads a small crew on planning, quality and safety.
FF03 Sales and account management 26
Delivers revenue and customer value by building relationships, advising on solutions and closing agreements, distinguished by repeated exposure to rejection and hard result targets. View the family
Works on new customers in a software or technology setting, takes over qualified leads, and moves them through a defined sales process to a signed contract.
Manages and develops an own customer portfolio in the field, holds sales conversations on site, issues proposals, and works to revenue and margin targets.
Directs the full bidding process on large tenders, coordinates internal experts and subcontractors and sets the win strategy and pricing of the proposal.
Opens new markets, channels or propositions, validates demand with potential customers, and converts first contracts into a transferable customer portfolio.
Delivers revenue through partners, resellers or distributors, sets channel terms and margins, and enables partners to sell the proposition independently.
Holds end responsibility for the entire commercial function, from proposition and pricing to sales and marketing, and sits on the executive board.
Directs sales, marketing and customer contact in a mid sized company, sets prices and terms, and connects commercial plans to production capacity.
Builds revenue in foreign markets through distributors or agents and arranges contracts, pricing and documentation for cross border delivery.
Sells actively from the office to existing and new customers against a personal target, follows up leads by phone, and closes smaller orders independently.
Advises individuals or businesses on insurance coverage, compares policies and insurers and guides clients through taking out cover and filing claims.
Handles customer enquiries from the office, prepares calculations and quotations, processes orders, and keeps field sales informed of customer agreements.
Builds an own customer portfolio under guidance, holds first conversations, prepares quotations, and learns the sales process and product knowledge in practice.
Owns a limited number of strategic customers, coordinates internal teams around them, and negotiates framework contracts and multi year cooperation.
Guides the purchase or sale of homes or commercial property, values real estate, negotiates price and terms and manages the process through to notarial transfer.
Maintains an existing customer portfolio, reviews usage and satisfaction periodically, renews contracts, and spots opportunities to extend the service.
Leads a store team, steers on revenue, stock and customer experience and is responsible for staff scheduling, presentation and outlet results.
Advises customers in the shop or showroom on products, closes the sale including finance or delivery, and tracks personal daily turnover.
Sells services or software by analysing the customer's situation and building a tailored proposal together with internal specialists.
Sets the sales strategy for markets and channels, directs sales managers, builds the revenue budget, and accounts for commercial results at board level.
Supports account managers in complex technical sales, builds demos and proof of concepts and translates customer requirements into a feasible technical solution and quote.
Leads a sales team, divides territories and targets, coaches selling behaviour, and is accountable for the team's revenue forecast.
Supports the sales team with quotations, contract files, reporting and diary management, without a personal revenue target, and keeps customer data current.
Serves larger and more complex customers with multiple decision makers, negotiates multi year agreements, and coaches less experienced account managers on content.
Sells technical products or installations by translating the customer requirement into a technical solution, and calculates what that solution costs and returns.
Sells products or services by telephone to consumers or small businesses, works to call guidelines and daily volumes, and records every call outcome.
Gathers and processes tender documents, tracks deadlines and completeness of bid files and supports the bid manager in compiling proposals.
FF04 Marketing, communication and content 24
Positions brand, proposition and message with chosen audiences and measures the effect, distinguished by combining creative production with quantitative accountability for campaign return. View the family
Manages the positioning, identity and brand experience of a brand or brand portfolio and safeguards consistency across all channels and expressions.
Plans and directs marketing campaigns across multiple channels, coordinates agencies and internal specialists and monitors schedule, budget and campaign results.
Advises the board and line management on communication about policy, change and reputation, and turns this into messages, channels and press lines.
Produces day to day communication materials such as newsletters, intranet, website and social posts, and supports advisers on larger communication projects.
Builds and moderates an online community around a brand or product, stimulates interaction between members and tracks customer sentiment and recurring topics.
Develops and produces content per audience and channel, manages the content calendar and measures which topics contribute to reach and conversion.
Writes persuasive and informative copy for campaigns, websites and advertisements based on a briefing, audience and brand voice.
Manages digital channels and advertising budgets, optimises campaigns on measurable results and reports on cost per lead or per sale.
Develops and sends email campaigns and newsletters, segments the database, tests variants and optimises on opens, clicks and conversion.
Organises corporate or public events from concept to execution, directs suppliers and venues and safeguards budget, programme and safety on the day itself.
Raises donations and funds for a charity or social organisation, maintains contact with donors and writes applications to grant making funds.
Produces communication resources aimed at employees, such as intranet and newsletters, and supports managers in conveying change and policy.
Executes marketing activities for a brand or proposition, from campaign planning and content production to reporting results per channel.
Builds and maintains automated customer journeys, lead scoring and email flows in the marketing platform and connects these to crm and website data.
Coordinates day to day marketing activities, schedules and suppliers, keeps track of running actions and makes sure materials are ready on time.
Sets marketing strategy, leads the marketing team and is accountable for brand positioning, budget allocation and the return on all campaigns.
Translates a product or service into a proposition, target audiences and sales arguments and supports sales with materials and market insight at launch.
Informs citizens and press on behalf of a government body about policy and decisions, answers media questions and prepares officials for public appearances.
Deploys advertising budget on search engines and ad networks, manages bids and audiences and optimises daily on cost per conversion.
Improves the findability of a website and its content in search engines by analysing and adjusting technical setup, structure and copy.
Sets and executes social media policy, produces content per platform, monitors the online conversation and reports on reach and engagement.
Speaks to the press on behalf of the organisation or its executives, prepares press lines and manages perception around sensitive topics.
Writes short, functional copy for buttons, error messages and screen flows in digital products, and tests whether users understand and act on the text.
Writes, edits and publishes copy in the content management system and keeps website and intranet current, findable and understandable for the audience.
FF05 Finance, control and administration 26
Records and controls financial flows and turns figures into management information and advice, distinguished by demonstrable accuracy and rule compliance weighing heavier than speed. View the family
Processes and checks purchase invoices, matches them to orders and receipts, prepares payment runs and liaises with suppliers about discrepancies.
Monitors outstanding receivables, runs the dunning process, arranges payment plans and reduces payment terms and bad debt.
Prepares annual accounts for clients of an accountancy firm under supervision, processes administrations and performs reconciliations and review procedures.
Supports the controller in preparing reports and analyses, gathers and checks source data and prepares parts of the month end close.
Prepares invoices based on orders or contracts, checks rates and quantities and sends invoices to customers on time according to the agreed cycle.
Runs the complete bookkeeping for one or more entities, prepares vat returns and period closings and delivers the basis for the annual accounts.
Connects financial analysis to business decisions, builds business cases and forecasts and advises the board and managers on returns and investments.
Audits or compiles annual accounts, issues an opinion or report and advises companies on reporting, taxation and internal control.
Sets the financial policy of the company, holds ultimate responsibility for reporting, financing and risk control and accounts to shareholders and supervisory bodies.
Turns the financial records into periodic reports, budgets and analyses and advises management on costs, margins and corrective action.
Estimates and monitors the costs of technical projects, compares budget with actual spending and flags cost overruns during execution.
Processes incoming and outgoing invoices, bank transactions and journal entries in the accounting system and maintains the day to day financial records.
Leads the finance function, is responsible for reporting, budget, liquidity and compliance and advises the board on financial policy.
Analyses financial and operational data, builds models and forecasts and delivers substantiated insight for investment, pricing and cost decisions.
Is responsible for the accuracy and timeliness of financial reporting, the period close, the annual accounts and the internal controls around them.
Monitors the financial progress of projects, prepares project reports and flags variances between budget and actuals to project leaders and management.
Processes grant applications and accountability reports, tracks spending conditions and deadlines and supplies files for review by the grant provider.
Leads the financial administration, safeguards the closing calendar and the quality of records and improves administrative processes and systems.
Examines whether processes, records and controls operate as intended, reports findings and advises on improving internal control.
Performs periodic checks on administrative processes and files, establishes whether procedures are followed and tracks the follow up of findings.
Enters changes, hours and expense claims for the payroll run, checks source data and answers basic employee questions about their payslip.
Runs the monthly payroll, applies collective agreements, tax rules and social security legislation and prepares filings and payroll reconciliations.
Processes purchase orders, contracts and item data in the system, checks deliveries against orders and keeps supplier and price data up to date.
Maps the organisation's financial and operational risks, proposes control measures and reports the risk position to management and oversight bodies.
Advises on corporate income tax, value added tax and wage taxes, prepares filings and positions and manages discussions with the tax authorities.
Manages liquidity, bank relations and payment traffic, produces cash forecasts and supports financing, interest and currency positions of the company.
FF06 HR, recruitment and L and D 24
Shapes hiring, reward, development and labour relations and advises management on them, distinguished by having to take a position towards managers without formal authority. View the family
Sets the strategic people agenda, leads the hr function and holds board level responsibility for employership and labour relations.
Advises on pay, benefits and job evaluation, keeps reward policy market aligned and answers questions from employees and managers about it.
Handles recruitment for the organisation itself, builds candidate networks, conducts selection interviews and advises hiring managers on profiles and selection choices.
Designs and delivers training for employees, guides groups in learning situations and adapts methods to the level and practice of participants.
Advises management and hr on diversity and inclusion in hiring, progression and workplace culture, develops policy and measures progress against set goals.
Builds the organisation's position as an employer through stories, campaigns and channels, and makes sure vacancies reach and appeal to the right audiences.
Advises managers on recruitment, absence, performance and employment law questions and applies hr policy to concrete personnel situations.
Analyses workforce data on turnover, absence, intake and reward, builds hr dashboards and delivers substantiated insight for hr and board decisions.
Processes personnel changes and payroll data in a combined administration, checks source documents and delivers the input for the monthly payroll run.
Links the people agenda to the business goals of an organisational unit and advises management on headcount, talent and organisational development.
Leads the hr function, sets policy on recruitment, reward and development and advises the board on personnel and organisational issues.
Processes personnel changes, contracts and files, supports onboarding and offboarding and answers employee questions about schemes and procedures.
Leads hr projects such as implementing a new hr system, a reward review or a reorganisation, and manages planning, stakeholders and delivery.
Answers first line questions from employees about leave, contracts and schemes, processes simple changes and escalates more complex questions to an hr adviser.
Manages the hr information system, configures workflows and access rights, resolves technical issues and supports hr colleagues with reports from the system.
Recruits placements and interns, matches them with mentors in the organisation and monitors the quality and progress of internships throughout their duration.
Assesses and weighs jobs according to a job evaluation system, determines placement in salary scales and handles employee objections to their job grading.
Develops the organisation's learning offer, builds learning paths and digital modules and measures whether knowledge is actually applied at work.
Assesses the work capacity and employment options of employees after illness, advises on suitable work and records findings in a substantiated report.
Advises the employer and managers on absence guidance, working conditions and return to work, and monitors compliance with statutory absence steps.
Fills vacancies by approaching target groups, selecting candidates and guiding the process to offer, and advises on how realistic a profile is.
Places temporary workers with client companies, runs intakes and planning, handles hours processing and maintains relationships with candidates and clients.
Leads the recruitment team, sets sourcing strategy and selection methodology and is accountable for time to hire, quality and cost of intake.
Identifies training needs, draws up the training plan and budget, selects providers and evaluates whether training achieves the intended effect.
FF07 Software development and engineering 24
Designs, builds and tests software and integrations based on user requirements, distinguished by solutions that objectively fail or work and can be verified independently. View the family
Designs and builds APIs through which internal and external systems exchange data, documents interfaces and safeguards version control and security of integrations.
Builds and maintains the server side of applications, exposes data through interfaces and safeguards reliable and secure processing.
Builds customisations and configurations on a crm platform, connects it to other systems and translates requests from sales and marketing into working functionality.
Automates build, deployment and monitoring of software and enables teams to deliver to production safely and repeatably.
Develops software that runs inside devices and machines, taking hardware, timing and limited resources into account.
Builds the user facing side of web applications, connects it to services and makes sure screens work, load fast and stay accessible.
Builds both the user facing and the server side of applications and delivers a feature working end to end from screen to database.
Builds and maintains integrations between applications and systems, ensures data flows reliably between sources and resolves disruptions in the integrations.
Investigates business processes and user needs and captures them in requirements and models a development team can build from.
Steers the technical quality of a development team, keeps building along and ensures that code, reviews and agreements stay at the required level.
Builds applications and workflows on a low-code platform, connects existing sources and delivers solutions for well defined business processes.
Develops and maintains applications for smartphones and tablets, connects them to backend services and manages releases to the app stores.
Decides what a development team takes on first, translates needs into workable items and accounts for the value of the result.
Plans and coordinates the release of software into production, tracks dependencies between teams and decides whether a release goes ahead or is postponed.
Guides a development team in its way of working, facilitates meetings and decisions and removes impediments that block progress.
Determines the structure of applications and their coherence, weighs technical options and records choices and constraints for the build teams.
Builds, changes and maintains application code based on functional requirements and delivers working software that is tested and transferable.
Designs, builds and tests software, accounting not only for working functionality but also for maintainability, testability and behaviour under load.
Sets the test strategy and quality standards for software development, directs testers and quality specialists and reports on quality and risk to management.
Verifies whether software does what was agreed by designing and executing test cases and recording findings in a traceable way.
Keeps applications technically running by managing updates, interfaces and configuration and by resolving disruptions in the application chain.
Steers the technical execution of a team or project, connects technology with planning and stakeholders and keeps delivery on track.
Sets the product direction of a software product, weighs technical feasibility against customer value and works closely with development teams and stakeholders.
Builds and maintains automated tests and integrates them into the pipeline so regression becomes visible on every change.
FF08 Data, analytics and AI 20
Makes data usable, tests assumptions and builds models and reports that decisions rely on, distinguished by conclusions that must be statistically sound and explainable to non specialists. View the family
Builds applications on existing AI services and language models, connects them to business data and controls the risks in their output.
Sets the product direction of AI applications, weighs the feasibility and risk of models against user value and works with data scientists and engineers.
Connects business questions with analytics capacity, decides which issues are worth analysing and makes sure outcomes land in decisions.
Advises clients on the setup of reporting and analytics, selects suitable solutions and guides adoption among users.
Unlocks source systems in data models and builds dashboards and reports with which departments can track their performance structurally.
Sets the data strategy of an organisation, establishes governance and teams and accounts for the return on data use to the executive board.
Investigates datasets to answer organisational questions, checks the quality of the data and delivers substantiated insights and overviews.
Designs the coherence of data, models and platforms in an organisation and sets standards that build teams adhere to.
Advises clients on data strategy and analytics setup, translates business questions into a data plan and guides implementation at the client organisation.
Builds and maintains data pipelines and storage so data from source systems becomes reliably, timely and repeatably available for analysis.
Measures and monitors data quality in source systems, traces errors and inconsistencies and works with data owners on structural improvement.
Develops statistical and learning models on business data, tests their reliability and translates outcomes into usable conclusions.
Keeps definitions, quality and ownership of data in order and holds departments to agreements on recording and use of data.
Analyses and visualises spatial data in a geographic information system, builds maps and spatial analyses for policy, planning or infrastructure.
Takes models to production and keeps them working by automating and managing training, deployment and monitoring of model performance.
Builds and maintains the infrastructure with which machine learning models are trained, deployed and monitored, and automates retraining when models grow stale.
Develops and researches tests and questionnaires, establishes reliability and validity and sets norms for responsible use.
Turns research questions into quantitative analyses, designs surveys or experiments and statistically tests whether observed relationships are reliable.
Compiles periodic reports and management information, checks the figures and makes sure the explanation is traceable for readers.
Selects and applies statistical methods to research questions, guards the underlying assumptions and accounts for the reliability of results.
FF09 IT infrastructure, operations and security 22
Keeps systems, networks and access available and secure and restores disruptions, distinguished by accountability for continuity and for acting during incidents under time pressure. View the family
Draws up failover and continuity plans for critical it services, tests those plans periodically and coordinates the organisation during major disruptions or outages.
Holds ultimate responsibility for information security, sets policy and risk appetite and accounts for the security posture to board and supervisors.
Designs the layout of cloud environments, weighs cost, security and vendor dependency and sets the frameworks that engineers work within.
Builds and manages infrastructure on cloud platforms, captures it as code and safeguards availability, security and cost control.
Manages databases, monitors performance and availability, performs backups and recovery procedures and secures data against loss and unauthorised access.
Manages the use and configuration of applications for the user organisation, guides changes and safeguards the fit with work processes.
Manages user identities and access rights to systems, sets up authorisation structures and periodically checks whether rights still match employees' roles.
Connects the organisation's information needs with the IT landscape, draws up plans and steers vendors and projects on results.
Drafts security policy and control frameworks, tests compliance across the organisation and advises management on residual risk.
Designs the setup of networks, servers and workplaces for the longer term and substantiates choices on capacity, continuity and cost.
Manages an organisation's complete IT environment, from workplaces and applications to servers, and handles reports and changes personally.
Purchases it hardware, software and services, negotiates price and terms with suppliers and monitors licences and contracts within the it budget.
Receives user reports, resolves common IT problems and escalates more complex disruptions to specialists in good time.
Manages networks, connections and network security, monitors their performance and restores faults in the connectivity layer.
Oversees the processing of personal data, advises on privacy risks and monitors that processing activities meet legal requirements.
Resolves it disruptions the service desk cannot handle itself, investigates the cause in more depth and documents the fix for repeated reports.
Investigates alerts and logging for signs of attack, determines their severity and initiates the follow up steps during incidents.
Builds and manages technical security controls such as access management, monitoring and hardening and tests the resilience of systems.
Manages storage systems and backup facilities, monitors retention periods and ensures that recovery after data loss demonstrably works.
Manages servers, workplaces and access rights, implements updates and changes and resolves disruptions in the daily IT environment.
Keeps the technical layer beneath applications running by performing maintenance, changes and monitoring in line with agreed service levels.
Manages employees' laptops, phones and workplace applications, rolls out updates and software and keeps workplaces secure and working.
FF10 Care and nursing 32
Roles that deliver person centred care and nursing through a methodical care process, keep records, collaborate in multidisciplinary consultation and work within strict safety and quality frameworks. View the family
Independently makes diagnoses and treatment plans within a specialism, with authority that sits at the intersection of nursing and medicine.
Delivers acute care outside the hospital, independently makes an initial diagnosis and starts treatment on scene and during transport to hospital.
Prepares anaesthesia, continuously monitors the patient during the procedure and intervenes immediately on any acute change in vital signs.
Aligns care around a client across disciplines and organisations, oversees the care plan and flags when adjustment is needed.
Supports clients with simple daily tasks and household duties, without nursing procedures, and reports deviations to the responsible care provider.
Provides operational leadership to a care team, steers rostering, absence and quality of care, and is the point of contact for clients and family.
Provides personal care and basic nursing procedures to clients in an institution or at home, according to a care plan and within the scope of practice.
Connects patients to dialysis equipment, monitors treatment and builds a long term treatment relationship with chronically kidney ill patients.
Draws up nutritional advice based on medical and personal data, supports clients in applying it and evaluates progress.
Independently assesses eligibility for home care, coordinates care around the client at home and works with the general practitioner, informal carer and municipality.
Supports patients with chronic conditions or psychological complaints within the general practice, provides education and signals when escalation is needed.
Provides complex nursing care to frail older people, including patients with dementia, and coordinates care with family and the treatment team.
Supports clients with general daily personal care and light household tasks, without reserved procedures, under the supervision of a nursing assistant or nurse.
Cares for clients in their own home according to the care plan, notices changes in the situation and reports them back to the responsible care provider.
Monitors and treats critically ill patients in intensive care, operates complex monitoring and ventilation equipment and acts immediately on acute changes.
Cares for mother and newborn at home in the first days after birth, identifies medical deviations and supports the family through the start.
Runs the reception and phone of the general practice, performs simple medical procedures and makes an initial medical assessment of incoming requests.
Processes patient data, care codes and claims in a healthcare organisation's administrative system and safeguards completeness of the record.
Manages medical specialists' agendas, processes medical correspondence and reports and safeguards the confidentiality of patient data.
Independently guides pregnancy, birth and the postpartum period in a normal course, and refers to the obstetrician when the course deviates.
Coaches nurses in their professional and personal development on the ward, without formal line management authority over the team.
Analyses what a client can perform independently and adapts the home environment, aids and daily activities to increase independence.
Cares for patients during chemotherapy and other oncological treatments, monitors side effects and supports patients and relatives through difficult news.
Prepares the operating theatre and instruments, assists the surgeon during the procedure and safeguards sterility throughout the process.
Prepares and dispenses medication in the pharmacy, checks prescriptions for interactions and dosages and advises clients on correct use.
Examines and treats movement complaints, draws up a treatment plan and actively guides patients towards recovery or improved functioning.
Independently treats patients with chronic conditions within the general practice, following protocol and consulting the general practitioner on deviations.
Analyses incidents and quality data in care, translates findings into protocol improvements and guides teams in implementing them.
Delivers nursing and personal care to patients according to protocol, monitors their condition and records findings in the care record.
Provides complex nursing care, takes the lead in coordinating the patient's care process and underpins choices with guidelines and clinical reasoning.
Examines and treats disorders of speech, language, voice or hearing in children or adults and involves parents or relatives in the exercises.
Assesses the urgency of care requests by phone at the out of hours general practice post using a triage system and determines the caller's next step.
FF11 Social work and support services 26
Roles that support people with daily functioning, participation and self direction through conversations, support plans, collaboration across service chains and working within legal and ethical frameworks. View the family
Organises and guides group and individual activities for clients with a disability or psychological vulnerability, matched to each person's level.
Analyses the behaviour of clients with complex problems and translates the analysis into concrete support advice for the front line team.
Maps the care needs of clients and mediates between client and care providers to arrange suitable placement or support.
Coordinates the involvement of several support workers around a family or client with complex problems and monitors progress of the action plan.
Supports clients with complaints about their treatment or how they are treated, independently of the organisation the complaint concerns, and advises on next steps.
Builds networks and initiatives in a neighbourhood, connects residents with each other and with services, and signals problems at street level.
Coaches clients within a day activity location towards more independence or work participation, with individual goals per pathway.
Plans and organises the activity programme and staffing of a day activity location and safeguards the quality of support provided.
Maps out the financial situation of clients with debts, negotiates with creditors and guides clients towards a stable financial situation.
Supports clients with an intellectual or physical disability with daily activities and self direction, according to an individual support plan.
Makes diagnoses and treatment plans for developmental and behavioural problems in children or adults and carries final responsibility for treatment.
Supports families with parenting and family functioning through home visits, strengthens parents' own skills and works intensively for a limited period.
Supports informal carers with advice, practical help and referral, and identifies overload before the caregiving situation breaks down.
Supports people with a distance to the labour market on the shop floor at an employer, and assists both the employee and the employer with obstacles.
Visits clients at home to support independent living and functioning, without the structure of a residential setting around them.
Is the first point of contact for a fixed group of clients, draws up the support plan and oversees its execution by the whole team.
Supervises and supports offenders during and after their sentence, prepares a probation advice and assesses the risk of reoffending.
Makes diagnoses based on psychological assessment, develops treatment plans and treats clients with psychological complaints within her own register.
Supports clients in a residential setting with independent living, structure and household tasks, and helps build social skills.
Assesses a resident's support needs in conversation, determines eligibility for a Wmo provision and records the decision with a sound legal basis.
Supports citizens with questions across several life domains at once, refers them to suitable help and works with other organisations in the neighbourhood.
Provides short term psychosocial support to adults with problems relating to relationships, finances or health and refers on where necessary.
Supports clients in diverse settings such as youth care, disability care or mental health care, based on a broad socio-pedagogical education.
Provides operational leadership to a team of social workers or support workers, steers results and caseload and is the point of contact towards the organisation.
Supports children, young people and their parents with development and parenting problems, draws up a support plan and escalates to safety partners when safety is at risk.
Makes contact with young people in public spaces, identifies risk behaviour and connects young people to education, work or support services.
FF12 Education and training 26
Roles that design, deliver and assess learning for groups and individuals through instructional and pedagogical practice, guidance of participants and contact with parents or commissioning parties. View the family
Develops and analyses tests for validity and reliability, and advises teaching teams on assessment policy and standard setting.
Advises pupils on further education and study choices, coordinates career orientation and maintains contact with follow-up education.
Develops and delivers in-house training within a company, derives training needs from business goals and measures their effect.
Develops and maintains curriculum lines and course materials for a programme, so learning goals build consistently across multiple years.
Supports the school principal in the school's daily leadership and takes charge of operational organisation and scheduling.
Teaches Dutch to non-native adult speakers, often as part of civic integration, and builds lessons around language level and background.
Builds digital learning modules and e-learning courses, translates learning goals into interactive content and safeguards their usability.
Manages a team of teachers within one part of a school day to day, oversees schedules and quality and is the team's first point of contact.
Organises and administers exams according to examination regulations, monitors deadlines and record keeping and supports the examination board.
Advises schools and training providers on instructional design based on learning theory and translates this into workable lesson formats for teaching teams.
Teaches groups a defined practical skill following a fixed format, with repetition, demonstration and direct correction.
Sets an organisation's learning strategy, manages trainers and developers and accounts for the training budget to management.
Delivers training courses and workshops for adults, often on behalf of companies, and tailors the approach to varying levels of experience.
Delivers teaching at bachelor's degree level, translates theory into professional practice and supervises students on projects, placements and graduation work.
Teaches a fixed class of children in primary school as their classroom teacher and guides their cognitive and social-emotional development.
Holds an academic chair, leads research and doctoral candidates, teaches at the highest level and represents the field externally.
Supports individual pupils with learning difficulties outside the classroom, draws up intervention plans and coordinates them with teacher and parents.
Holds final responsibility for a school, sets its educational direction, oversees the budget and accounts for results to governance and supervisory bodies.
Teaches one or two subjects to secondary school pupils, monitors their subject mastery and guides them towards final exams.
Coordinates pupil support at a primary school, coaches teachers on additional support and monitors the pupil tracking system.
Coordinates support for pupils with more complex care needs within secondary education and liaises with external care providers.
Supports pupils individually on study progress, motivation and personal circumstances, alongside the subject teacher's role.
Supports the class teacher with organisation, small groups and individual guidance in the classroom, without delivering the curriculum independently.
Teaches technology lessons in a workshop classroom with machines and tools, and teaches pupils technical understanding and safe working practice.
Trains students for a profession within vocational education, combines theory with practical assignments and supervises work placements.
Guides trainees and apprentices on the shop floor at a recognised training company, in coordination with the school and practical assessment.
FF13 Engineering, maintenance and production 32
Roles that operate, maintain and troubleshoot machines and installations, use technical documentation, carry out measurements and produce within fixed quality and safety standards. View the family
Responds to unforeseen equipment or installation breakdowns and diagnoses the fault under time pressure to limit downtime.
Sets up and operates CNC machines to machine metal parts to drawing, and monitors dimensional accuracy throughout the batch.
Designs and draws technical structures and parts in CAD, and ensures the design is manufacturable and fully detailed.
Designs electrical installations and systems, substantiates choices with calculations and checks them against standards and regulations.
Installs, maintains and repairs electrical installations and wiring, working according to safety standards for live electrical work.
Resolves faults at the customer's site, performs field maintenance on installations and reports the visit to both the customer and the own organisation.
Maintains and repairs electrical installations in a production environment and resolves faults that directly affect the production line.
Maintains, calibrates and repairs instrumentation and control equipment that monitors and steers process parameters within an installation.
Operates one or more production machines following fixed instructions, monitors the process and intervenes on minor deviations.
Develops and improves installations' maintenance strategy based on failure data, and advises on lifespan and reliability.
Carries out planned and unplanned maintenance on machinery and installations at a fixed site, following maintenance schedules and safety rules.
Schedules maintenance work on machinery and installations, coordinates this with production and monitors parts and capacity.
Machines metal parts on conventional lathes and milling machines, often for small batches and custom work with no CNC programme.
Designs and calculates mechanical systems and structures, and substantiates choices with strength and lifespan calculations.
Assembles and maintains mechanical engineering installations and machine parts based on technical drawings and specifications.
Maintains and repairs automated systems where mechanical, electronic and control engineering come together.
Monitors and controls a continuous production process from a control room or panel, and intervenes on deviating process parameters.
Develops and optimises production processes, analyses process data and translates improvement opportunities into feasible changes.
Performs simple, repeatable production or assembly tasks on a line or workstation, following a fixed work instruction.
Manages a production shift on pace, quality and safety, assigns tasks and is the first point of contact for faults or deviations.
Checks products and materials for dimensions and quality against specification, and approves or rejects based on measurement results.
Analyses quality data from the production process, traces structural causes of deviations and improves the quality system.
Installs, programs and maintains industrial robots, and resolves faults that are mechanical or control related in nature.
Cuts, bends and forms sheet material into parts and products according to drawing, using equipment such as a bending press or punch machine.
Builds and assembles steel structures based on technical drawings, both in the workshop and on site.
Calculates the costs of technical projects based on drawings and specifications, and prepares quotations and budgets.
Produces and details technical drawings based on an existing design, following drawing standards and revision agreements.
Leads technical projects from planning to completion, directs subcontractors and mechanics and monitors budget, schedule and quality.
Resolves the most complex technical problems that other mechanics cannot solve, and transfers technical knowledge within the team.
Plans and organises technical projects before execution starts, and coordinates materials, people and equipment.
Installs, maintains and repairs technical equipment and machinery, and resolves simple to moderate faults independently.
Welds metal parts and structures together according to drawing and welding qualification, and checks the quality of own welds.
FF14 Construction, installation and infrastructure 28
Roles that prepare and carry out construction and building services work on site, apply drawings and standards, select materials and work safely under varying outdoor conditions. View the family
Designs buildings and outdoor spaces, translates client wishes into a coherent design and safeguards that design through the whole build process.
Builds and manages the digital 3D building model, links disciplines together and flags clashes between structure and installations.
Builds facades, walls and foundations to bonding pattern and measurement, and applies mortar and insulation materials on site.
Advises on insulation, acoustics, ventilation and moisture behaviour of buildings and tests designs against building physics standards.
Installs mechanical building systems such as pipework, ventilation and climate systems in new build and renovation, coordinating with other installation disciplines on site.
Advises clients on energy performance, circularity and sustainability certification of buildings throughout design and construction, backing choices with concrete cost and savings figures.
Builds and installs timber structures, frames and formwork on site according to drawings and measurements.
Calculates the cost price of construction projects based on drawings and specifications and prepares quotes and budgets.
Produces construction drawings and detailing in CAD based on design and structural requirements, processing changes during execution.
Installs electrical wiring and distribution boards in buildings, connects equipment and tests installations for safety.
Holds overall responsibility for a construction project from planning to handover, safeguarding budget, schedule and client relationship.
Tests completed construction work against standards and quality requirements, records deviations and monitors follow up of corrections.
Checks on behalf of the client whether work on site is carried out according to specification, drawings and regulations.
Directs the day to day execution of the construction project on site, schedules tradespeople and safeguards quality, safety and planning.
Translates drawings and specifications into an executable plan of materials, capacity and sequencing before construction starts.
Operates excavators and other earthmoving equipment to move soil, dig trenches and prepare sites for construction.
Carries out earthworks, dewatering and drainage on site and lays foundations and cable routes according to drawings.
Installs and maintains heat pump systems and refrigerant circuits and tunes control systems to the home's energy use.
Installs, maintains and repairs central heating boilers and heating systems for residential and commercial clients, resolving faults on the same day where possible.
Applies paint, stain and coating systems to wood, metal and facades, and prepares substrates for durable adhesion.
Lays paving stones, slabs and street surfaces in public spaces and on private grounds, ensuring correct drainage and compaction.
Applies plaster coats, decorative render and smooth finishing layers to walls and ceilings according to the required quality class.
Installs and maintains sanitary and water pipe systems, connects appliances and resolves leaks and blockages.
Installs and repairs roofing on flat and pitched roofs, applies insulation and secures watertight junctions.
Coordinates several supervisors and sites at once, safeguards consistency across projects and is the first escalation point for execution issues.
Mounts solar panels and inverters on roofs, runs cabling and safely connects installations to the electricity grid.
Calculates and designs the load bearing structure of buildings and tests it against strength requirements, standards and material behaviour.
Installs floor and wall tiling, determines the laying pattern and applies adhesive and grout within tight measurement tolerances.
FF15 Logistics, transport and supply chain 26
Roles that plan, execute and administer goods flows, maintain stock, arrange transport and distribution and work with logistics systems under time pressure and fixed safety rules. View the family
Delivers parcels and documents quickly and independently on short routes, often by bike, scooter or small van.
Handles the administrative processing of international shipments, from transport documents to customs formalities, liaising with client and carrier throughout.
Prepares customs declarations for import and export, checks documentation and ensures shipments comply with customs legislation.
Delivers parcels and shipments to consumers and businesses within a fixed route and registers delivery digitally.
Leads the dispatch team through the daily shipping peak and ensures all orders leave on time and complete.
Leads the full operation of a distribution centre, from staffing and safety to investment and client relationships.
Manages the organisation's vehicle fleet, schedules maintenance and inspections, and monitors vehicle cost and availability.
Operates forklifts and reach trucks to move, stack and load goods in the warehouse and yard.
Monitors stock levels and stock accuracy, analyses discrepancies and directs reordering and cycle counts to limit gaps between the system and the warehouse.
Selects and negotiates with transport and warehouse service providers and monitors contracts, rates and performance throughout the term of the collaboration.
Processes incoming and outgoing goods flows in the warehouse, records movements and keeps stock in order.
Designs and optimises logistics processes and warehouse layout, calculating capacity and throughput times for new setups.
Sets the organisation's logistics strategy, leads several sites or teams and is accountable for cost and service level.
Aligns the flow of goods between purchasing, warehouse and transport and matches capacity to expected volumes.
Leads a team of warehouse or dispatch employees, allocates work across the shift and monitors productivity and safety.
Manages raw materials, parts and equipment for production or projects, ensuring the right material is available on time.
Collects products from racking based on order lists or a handheld scanner and stages them for packing and shipment.
Processes returned shipments, assesses product condition and determines whether items are restocked, repackaged or written off.
Handles order readiness and dispatch, links shipments to carriers and checks freight documentation before the truck leaves the site each day.
Analyses logistics data to explain bottlenecks, costs and performance in the chain and proposes improvements.
Translates demand forecasts into purchasing, production and inventory plans and flags gaps between demand and supply before they cause shortages or surplus stock.
Coordinates daily contact between drivers, customers and planning, and resolves deviations that arise en route operationally.
Schedules routes and loading plans for the fleet, coordinates with drivers and customers and intervenes on delays.
Transports goods by road to customers and distribution points, plans the own route and handles loading, unloading and documentation.
Carries out receiving, storage, packing and shipment of goods in the distribution centre according to fixed work processes.
Holds overall responsibility for the daily operation of the warehouse, from staffing and layout to costs and performance.
FF16 Customer service and administration 24
Roles that receive and handle client questions by phone, email and chat, resolve complaints, record data accurately and carry out administrative processes in client and office systems. View the family
Monitors outstanding invoices, sends payment reminders and makes payment arrangements with customers to limit arrears without damaging the relationship.
Processes administrative updates, manages files and correspondence and supports colleagues with daily office tasks across several departments at once.
Processes administrative transactions and files arising from customer contact, without having direct contact with the customer themselves.
Handles inbound and outbound phone calls according to call scripts, logs outcomes and meets set call targets within a busy contact centre.
Assesses and processes claims, determines coverage and payout and liaises with policyholders and assessors about this.
Advises customers on products and services based on their situation and helps with choices beyond a standard question.
Leads a team of customer contact staff, monitors quality and targets and coaches employees on conversation technique and results.
Takes incident reports and requests, logs them in a ticketing system and resolves or escalates them to specialists.
Schedules staffing of the customer contact centre based on expected call volume and builds rosters to limit waiting times.
Answers customer questions by phone, email and chat, logs contact moments and resolves simple requests directly.
Builds lasting customer relationships after the sale, monitors adoption and satisfaction and flags opportunities for growth or churn risk.
Manages and updates customer and master data in the systems, checks for duplicate or incorrect entries and safeguards data quality.
Personally supports the executive board, manages a complex diary, prepares board meetings and safeguards confidentiality at the highest level.
Ensures a well functioning work environment, from mail handling and stocking office supplies to liaising with suppliers.
Manages client and case files, monitors completeness and retention periods and ensures files meet internal and legal requirements.
Supports field sales and customers with quotes, order processing and product information, keeping client files current for smooth sales handling.
Processes policy changes and insurance applications, checks coverage and premiums and handles correspondence with policyholders about their policy.
Supports management or executives at strategic and organisational level, prepares meeting documents and tracks action items.
Advises clients on mortgage types and financing for a home purchase and ensures advice meets the statutory duty of care.
Organises daily office operations, from facilities and purchasing to supporting several departments at once, and is the point of contact for suppliers.
Welcomes visitors and deliveries, answers the initial phone line and manages meeting room bookings at the front desk.
Supports a department or manager with diary management, correspondence, minute taking and the organisation of meetings and visits.
Manages customer subscriptions and contracts, processes changes and cancellations and ensures billing aligns with them.
Answers incoming phone calls and routes them to the right person or department within the organisation.
FF17 Legal, policy and public administration 24
Roles that interpret and apply regulation, analyse legal and policy questions, substantiate advice and decisions and weigh the interests of governing bodies, citizens and supervisory authorities. View the family
Independently executes deeds on the notary's behalf, advises clients on property, family or corporate law and works towards a personal appointment as notary.
Processes applications for passports, driving licences and extracts, performs marriages and registrations and verifies identity and data in the civil register.
Handles formal complaints from citizens or clients under the statutory complaints procedure, mediates between parties and advises on structural improvements.
Monitors whether the organisation complies with legislation and internal codes of conduct, flags breaches and advises on risk control and reporting procedures.
Monitors compliance with municipal rules in public spaces, addresses offenders and issues official reports where necessary.
Advises the executive or board directly on strategy, governance considerations and the political or societal context of decisions.
Represents the organisation's legal interests, advises the board on contracts, disputes and compliance and directs external law firms.
Represents clients in court cases and negotiations, drafts submissions and opinions and, as a sworn lawyer, is personally accountable for the quality of legal representation.
Advises management and departments on legal risk and regulation, translates legislation into workable procedures and guides their implementation.
Analyses legal issues, independently drafts contracts and opinions and represents the organisation in legal proceedings and negotiations.
Handles standard contracts, correspondence and case files under supervision, flags deviations and ensures deadlines and legal formalities are met.
Prepares deeds, articles of association and transfer deeds under a notary's responsibility, checks land registry data and monitors signing deadlines.
Handles objections from citizens and businesses against government decisions, tests them against the General Administrative Law Act and prepares decisions on the objection.
Supports lawyers or in-house counsel with case research, litigation preparation and management of legal documentation without acting as a lawyer themselves.
Develops policy and regulation in a specific domain, advises decision makers on feasibility and impact and guides its translation into implementation.
Gathers information, conducts research and drafts policy memos in preparation of policy, under direction of a policy advisor or manager.
Leads policy projects from setup to delivery, manages a project team and monitors planning, budget and alignment with governance objectives.
Advises the organisation on GDPR and related regulation, assesses processing activities and data breaches and manages engagement with the data protection authority.
Advises government organisations on setting up and running European tenders and ensures the procurement process is legally sound and efficient.
Manages contracts with government suppliers, monitors compliance with procurement rules and performance agreements and handles amendments and disputes.
Checks whether businesses and institutions comply with legislation, carries out inspections and reports findings with any sanctions or remediation deadlines.
Leads complex or politically sensitive policy files, advises decision makers directly and coaches policy advisors on the quality of their advice.
Investigates offences with statutory investigative powers, issues official reports on behalf of the public prosecutor and works closely with the police.
Handles cases and files under a supervising patron lawyer, prepares court submissions and completes the mandatory training to become a full lawyer.
FF18 Hospitality, retail and guest services 24
Roles that serve guests and customers directly on the floor, handle sales and payment, keep presentation and stock in order and follow fixed hygiene and safety codes. View the family
Supports the branch manager with planning, stock and team direction and takes daily charge of the shop in their absence.
Handles service and setup at large events, weddings and business gatherings, working to a tight schedule and run of show.
Prepares coffee and espresso drinks to fixed recipes, maintains the espresso machine and advises guests on flavour profiles and coffee types.
Prepares and serves drinks and cocktails at the bar, manages back-bar stock and monitors responsible alcohol consumption.
Manages the shop team of one branch, monitors revenue, stock and presentation and is responsible for the store's daily results.
Processes customer purchases at the till, handles cash and digital payments accurately, closes the till and flags irregularities or suspected theft.
Prepares dishes according to recipe and menu, monitors food safety and presentation and works within a team on an assigned kitchen station.
Cleans crockery, kitchen utensils and cookware during and after service and keeps the wash-up area and equipment hygienic and organised.
Develops the menu, manages the entire kitchen brigade and carries final responsibility for quality, cost and food safety in the kitchen.
Carries out varied tasks in service, kitchen and dishwashing within a hospitality venue and steps in wherever staffing requires it.
Carries final responsibility for running one or more hospitality venues, sets commercial policy and manages the floor supervisors.
Welcomes guests on arrival, assigns tables, manages reservations and ensures a smooth flow between waiting list, table and service.
Handles guest check-in and check-out, manages reservations and payments and is the central point of contact for questions during the stay.
Cleans hotel rooms and common areas to the hotel's standards and flags maintenance issues or damage to management.
Independently runs a full menu or kitchen line, prepares the mise en place and resolves problems during service without the head chef's intervention.
Supports the cooks in preparing ingredients, keeps the kitchen clean and organised and works according to hygiene rules.
Manages the service team, monitors guest experience and revenue and is responsible for staff scheduling, costs and the day to day running of the floor.
Advises customers in the shop, processes sales at the till and keeps shelves and presentation in order to the store's standards.
Advises customers on more complex purchases, coaches new colleagues on the shop floor and takes daily charge when the manager is absent.
Restocks shelves with new inventory, checks best-before dates and ensures products are laid out clearly and according to the planogram.
Supports the head chef in the daily running of the kitchen, takes charge in their absence and monitors quality during service.
Carries full results responsibility for a large or independently operating store, sets local policy and manages branch or department managers.
Designs and builds the shop presentation and window displays to the brand style, directs customer flow and product placement and refreshes them on a commercial calendar.
Takes orders, serves food and drink and handles the bill, with attention to pace and the guest experience.