V Skill HF-D8.6-005 cross-sector 10 skills
Applying a quality management system
Works according to documented procedures and standards, records deviations and carries out improvement and audit actions within the quality system.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Knowledge test (client-specific), Work sample test
- Competency (50-framework)
- Commitment to Quality
- Trainability
- high
- Demand outlook 2026 to 2030
- stable
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Follows the prescribed procedure in the own work and records a deviation in the reporting system. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Carries out internal audits on a process, names the cause of deviations and follows improvement measures through. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Builds the quality system of the organisation, sets the standards and represents it towards the certifying body. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| K | Applying ISO 9001 ISO 9001 | Knows the requirements of the quality standard and organises processes, records and improvement accordingly. | stable |
| V | Writing a procedure or work instruction Work instruction | Writes an instruction with steps, responsibilities and records that executors can genuinely follow. | stable |
| V | Recording and handling a nonconformity Nonconformity handling | Records a nonconformity, determines the immediate measure and initiates the follow up action. | stable |
| V | Performing a complaints analysis Complaints analysis | Groups complaints by cause and product and names where structural improvement is needed. | stable |
| V | Conducting an internal audit Internal audit | Prepares an audit, conducts interviews and observations and reports findings with evidence. | stable |
| V | Implementing a corrective action Corrective action | Determines the measure after a deviation, assigns an owner and checks that the problem stays away. | stable |
| V | Root cause analysis with five whys Five whys | Repeatedly asks why a problem occurs until the actual source becomes visible. | stable |
| V | Running the PDCA improvement cycle PDCA cycle | Runs plan, do, check and act as a fixed cycle for an improvement. | stable |
| V | Managing documents and versions Document control | Ensures procedures, forms and standards are current, findable and available in the correct version. | stable |
| V | Supporting an external certification audit Certification audit | Prepares file and staff, guides the auditor and follows up the findings. | stable |