V Skill HF-D4.4-005 cross-sector 7 skills
Organising value chain collaboration
Arranging collaboration between departments, suppliers or partners by defining and maintaining roles, handovers, information flows and escalation agreements.
How hrmforce measures this
- Assessment method
- Assessment centre · rho 0.29 (SD 0.09)
- hrmforce instrument
- 360 Feedback, Competency Check
- Competency (50-framework)
- Organizational Sensitivity
- Trainability
- medium
- Demand outlook 2026 to 2030
- rising
Multiple exercises, multiple assessors, dimension-wise scoring.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Passes information to the next link in time and reports unclear handovers to the manager. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Agrees handovers and delivery times with partner departments and discusses bottlenecks in a joint review meeting. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Builds a joint chain agenda with external partners, arranges shared agreements and information exchange and settles conflicts between organisations. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Defining handover moments Handover design | Determines between departments or parties who delivers what when and which requirements that must meet. | stable |
| V | Setting escalation agreements Escalation matrix | Records when an issue moves one level up, to whom, and within which response time. | stable |
| V | Agreeing service levels Service level agreement | Agrees measurable commitments on delivery time, availability and quality and records how they are measured. | stable |
| V | Running supplier reviews Supplier review | Discusses performance, deviations and improvement agreements with a supplier at fixed moments. | stable |
| V | Arranging information flows between departments Information flow design | Determines which data is shared between teams, in which form and at which moment. | rising |
| V | Aligning chain partners during disruption Chain coordination | Quickly aligns with partners on repriorisation and customer communication during breakdown, outage or peak. | stable |
| V | Drawing up a collaboration agreement Collaboration agreement | Records the goal, roles, cost and risk sharing and the duration of a collaboration in writing. | stable |