V Skill HF-D9.10-003 sector-specific 9 skills
Supporting public order and safety
Supervises public space, addresses people causing nuisance, reduces tension and calls in emergency services when there is a threat.
How hrmforce measures this
- Assessment method
- On-the-job observation
- hrmforce instrument
- Work sample test, Competency Check
- Competency (50-framework)
- Stress resilience
- Trainability
- medium
- Demand outlook 2026 to 2030
- rising
Structured workplace observation with a form based on behavioural anchors.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Patrols under guidance according to instruction, addresses people on nuisance and reports incidents to the control room. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Independently calms a conflict on the street, judges whether police are needed and reports the incident in full. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Determines the safety approach for an area, aligns with police and authorities and evaluates deployment for effect. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | De escalation in public space De escalation | Reduces tension in a public encounter with a calm voice, distance, offering choices and clear boundaries. | rising |
| V | Patrolling public space Patrolling | Walks or drives a patrol route per area assignment, watches for unusual situations and records findings. | stable |
| V | Addressing people causing nuisance Addressing nuisance | Addresses people about nuisance or an offence, explains the rule and chooses between warning and acting. | rising |
| V | Apprehension and handover to police Apprehension | Apprehends someone within own authority, reports it to the police immediately and hands over person and evidence. | stable |
| V | Securing an event Event security | Supervises access, capacity and escape routes at an event and works according to the safety plan. | stable |
| T | Using a radio per procedure Radio communication | Communicates by radio with short unambiguous messages, uses the spelling alphabet and confirms instructions. | stable |
| V | Monitoring camera images CCTV monitoring | Monitors camera images in a control room, recognises unusual behaviour and reports or requests deployment. | rising |
| V | Reporting and recording an aggression incident Aggression reporting | Records an incident of aggression or violence factually in the reporting system and debriefs with management. | rising |
| V | Cooperating with police and partners Multi agency cooperation | Coordinates in the neighbourhood with police, youth work and housing corporation and shares information within the agreements. | rising |