V Skill HF-D9.10-004 sector-specific 10 skills
Emergency and crisis organisation
Works according to crisis plans during incidents, fills a role in the crisis organisation and ensures situation assessment, decision making and recording.
How hrmforce measures this
- Assessment method
- Simulation
- hrmforce instrument
- Work sample test, Competency Check
- Competency (50-framework)
- Decision-making ability
- Trainability
- medium
- Demand outlook 2026 to 2030
- rising
Simulated work situation, usually digital, with standardised scoring.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Knows own role in the emergency plan and carries out the assigned tasks according to instruction during an exercise. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Independently fills a role in a crisis team, keeps the situation picture current and ensures decisions are recorded. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Designs the crisis organisation and the training and exercise cycle and leads the evaluation after a real emergency. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| K | Applying the Dutch GRIP crisis structure GRIP structure | Determines which GRIP level fits an incident and works according to the tasks and structure of that level. | rising |
| V | Filling a role in a crisis team Crisis team role | Fills a fixed role in the on scene, operational or policy team and delivers the contribution set out in the role profile. | rising |
| V | Running the emergency control room process Emergency dispatch | Takes a call, questions per protocol, classifies the report and dispatches the appropriate units. | stable |
| V | Applying the BOB decision method BOB method | Leads or follows situation assessment, judgement and decision making in a crisis meeting and records the decisions. | rising |
| V | Applying crisis plans and playbooks Crisis plan | Finds the right plan or playbook during an incident and carries out its steps with the people available. | stable |
| V | Drafting a situation report Situation report | Writes a situation report with facts, uncertainties, measures taken and the decision points still open. | rising |
| V | Delivering crisis communication Crisis communication | Drafts messages for residents, press and staff during an incident and keeps the message current and unambiguous. | rising |
| T | Using the Dutch crisis management system LCMS | Records the current situation, maps and actions in the national crisis management system for all parties involved. | rising |
| V | Coordinating an evacuation Evacuation coordination | Coordinates an evacuation covering routes, reception location, transport and registration of the people present. | stable |
| V | Running and evaluating a crisis exercise Crisis exercise | Prepares an exercise with scenario and observation points, runs it and records the lessons in an evaluation. | rising |