V Skill HF-D9.9-002 job-specific 9 skills
Point of sale and payment handling
Processes payments at the till or card terminal, handles receipts and returns correctly and closes the till at the end of the shift.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Work sample test, Knowledge test (client-specific)
- Competency (50-framework)
- Accuracy
- Trainability
- high
- Demand outlook 2026 to 2030
- declining
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Processes cash and card payments according to instruction and refers till discrepancies to the supervisor. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Independently closes the till, explains cash differences and handles returns and discounts within own authority. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Sets the till and payment procedures for all branches, limits cash risk and tests compliance through spot checks. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Closing the till Till closing | Closes the till, counts the cash, compares it with the till report and records any difference with an explanation. | declining |
| V | Processing a card payment Card payment | Processes a payment by card, contactless or phone and handles a failed or aborted transaction. | declining |
| T | Using a point of sale system Point of sale system | Works in a point of sale system such as Lightspeed or unTill with items, tables, splitting and receipt printers. | declining |
| V | Processing returns and exchanges Returns handling | Processes a return or exchange according to store policy, checks the receipt and books the correction in the till. | declining |
| V | Issuing receipts and invoices Receipt issuing | Gives the customer a receipt or invoice with correct VAT details and handles a request for a business receipt. | declining |
| V | Explaining a cash difference Cash difference | Traces the cause of a cash difference in receipts, returns and change and reports the difference to management. | stable |
| V | Managing cash and deposits Cash management | Manages change, safe and deposits according to the cash procedure and limits the amount held in the till. | declining |
| V | Applying discounts and promotions Discount handling | Enters discounts, promotional prices and discount codes in the till and checks the price matches the promotion. | declining |
| V | Processing gift cards and loyalty cards Gift card handling | Processes gift cards, loyalty points and customer cards in the till and records the remaining value correctly. | declining |