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FF18 Hospitality, retail and guest services senior hospitalitymanagementB2C

Sous Chef

Also known as: Sous Chef · Deputy Head Chef

Supports the head chef in the daily running of the kitchen, takes charge in their absence and monitors quality during service.

The sous chef is the head chef's right hand and takes full responsibility for the kitchen during their absence. Unlike an independent cook, they also direct other cooks and monitor the quality of their work during service. Selection tests culinary skill well, but the ability to correct colleagues under time pressure without souring the kitchen atmosphere remains hard to assess.

Competencies to measure

These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.

Competencies to measure Target level hrmforce instrument Assessment method Behavioural anchor at target level
Client focus
Competency (50-framework): Customer Focus
Knockout
N4 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Directing and steering people
Competency (50-framework): Management
N5 Big Fifty, Competency Check, 360 Feedback Assessment centre Designs the management line for the whole organisation, addresses managers on their style and defines what good steering means here.
Managing workload pressure
Competency (50-framework): Stress resilience
N4 Big Fifty, Competency Check, Pulse Survey Structured interview Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.
Professional demeanour and representation
Competency (50-framework): Organizational Sensitivity
N4 360 Feedback, Competency Check On-the-job observation Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct.
Discipline and keeping commitments
Competency (50-framework): Discipline
N4 Big Fifty, 15PF, 360 Feedback Personality questionnaire Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Improvising within boundaries
Competency (50-framework): Creativity
N4 Competency Check, 360 Feedback Situational Judgement Test Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.
Physical strength and endurance
Competency (50-framework): Energy
N4 Work sample test Work sample test Moves heavy loads independently with aids, spreads the effort across the shift and maintains the agreed pace.
Sustaining pace in repetitive work
Competency (50-framework): Discipline
N4 Big Fifty, Work sample test Work sample test Sustains the pace for a full shift, builds in own rhythm and short recovery moments and stays within the quality standard.
Safety awareness
Competency (50-framework): Discipline
N4 Big Fifty, Competency Check Situational Judgement Test Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Accuracy and attention to detail
Competency (50-framework): Accuracy
N3 Big Fifty, 360 Feedback Personality questionnaire Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method.
Commercial capability
Competency (50-framework): Commercial acumen
N3 Big Fifty, Competency Check, 360 Feedback Assessment centre Discusses additional services with existing customers on own initiative and records the revenue opportunity in the customer file.

Short profile

The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.

T Skill Target level Weight Knockout Assessment method
V Applying craftsmanship N5 5 yes Portfolio or evidence
G Client focus N4 5 yes 360-degree feedback
V Hospitality service N4 5 yes On-the-job observation
K Applying food safety and hygiene codes N4 5 yes Knowledge test
G Directing and steering people N5 4 no Assessment centre
V working in teams N4 4 no 360-degree feedback
G Managing workload pressure N4 4 no Structured interview
G Professional demeanour and representation N4 4 no On-the-job observation
V Working with shift work and irregular hours N4 4 no Structured interview
V Clear oral expression N4 3 no Assessment centre

See all 27 skills in the full profile

Assessment instruments for this job

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