V Skill HF-D7.7-006 cross-sector 9 skills
Process automation
Analyses a recurring work process, builds or commissions automation of its steps and checks that the outcome stays reliable.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Work sample test, Portfolio
- Competency (50-framework)
- Innovative capacity
- Trainability
- high
- Demand outlook 2026 to 2030
- rising
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Runs an existing automation and reports when the outcome differs from what was expected. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Describes a process in steps, automates the repeatable steps and builds in checks on errors and exceptions. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Determines the organisation's automation agenda and decides which processes are and are not automated. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Building an RPA bot RPA | Builds a software robot that takes over actions in existing screens and reports when a step fails. | rising |
| T | UiPath UiPath | Builds and publishes automations in UiPath with activities, queues and management through the orchestrator. | stable |
| V | Analysing a process for automation Process analysis | Maps steps, exceptions, volume and lead time and determines which part can be automated. | rising |
| V | Automating tasks with scripts Task scripting | Automates recurring actions with a script or scheduled job and logs the result of each run. | rising |
| V | Automating document processing Document processing automation | Has incoming documents read, classified and processed into the right system automatically with checks on doubtful cases. | rising |
| V | Handling exceptions in an automation Exception handling | Designs what happens when a step fails, who picks it up and how the user is informed about it. | rising |
| V | Monitoring and maintaining an automation Automation maintenance | Monitors whether a bot or flow still works after changes in source systems and repairs or adapts it in time. | rising |
| V | Building a business case for automation Automation business case | Calculates saved time, error reduction, build cost and support effort and thereby substantiates the investment choice. | rising |
| T | Applying process mining Process mining | Analyses event logs from systems to see the actual process flow, bottlenecks and deviations. | rising |