V Skill HF-D3.3-004 transversal 8 kompetencer

de-escalating and setting limits

Reducing rising tension or unwanted behaviour by staying calm, stating the limit clearly and steering or ending the conversation.

Sådan måler hrmforce dette

Scenario with response options, scored on knowledge or behavioural tendency.

Niveau	Adfærd på dette niveau
N1 Guided	Stays calm when facing an angry reaction, lets the other person speak and calls in a colleague or manager. works under supervision and follows instruction · routine, one variable at a time · own task
N3 Proficient	States which limit is being crossed when behaviour is unwanted, what the consequence is, and ends the conversation when needed. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process
N5 Leading	Establishes organisation-wide agreements on transgressive behaviour, arranges support and follow-up, and holds managers to that line. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession

N2 og N4 er bevidst ikke forankret. Bedømmerne placerer dem mellem forankringerne i overensstemmelse med konventionen i O*NET.

Disse kompetencer arver vurderingsforløbet og adfærdsankrene fra dette konstrukt.

T	Kompetence	Definition	Udsigter for efterspørgslen 2026 til 2030
V	Setting a limit on a request Setting boundaries	Saying clearly what you will and will not do when a request does not fit, with a reason.	stable
V	Staying calm during verbal aggression Handling aggression	Keeping a calm tone when facing shouting or threats, naming the facts and steering the conversation.	stable
V	Ending a conversation over unacceptable behaviour Terminating an interaction	Breaking off a conversation when the limit is crossed despite a warning, and stating the next step.	stable
V	Naming unacceptable behaviour in the moment Calling out behaviour	Naming immediately which behaviour is unacceptable and what you expect instead.	rising
V	Keeping a calm tone as tension rises De-escalation	Lowering own volume and pace as tension rises and using short, factual sentences.	stable
V	Proposing a break in a heated conversation Calling a time-out	Interrupting a heated conversation with a concrete proposal for the time and set-up of the follow-up.	stable
V	Reporting an incident after aggression Incident reporting	Recording an incident according to the reporting procedure, with facts, people involved and measures taken.	stable
V	Choosing a safe conversation set-up Safe interview set-up	Arranging location, seating, exit and the presence of a colleague in advance for a risky conversation.	stable

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