Social work and support services
Roles that support people with daily functioning, participation and self direction through conversations, support plans, collaboration across service chains and working within legal and ethical frameworks.
Example roles: social worker, personal support worker in disability services, residential support worker, youth care worker, client advocate, support team coach
Base profile of the family
Every job in this family inherits this profile and deviates from it with a limited number of additions, adjustments and removals. The target levels below apply to the medior level.
| T | Skill | Target level | Weight | Knockout |
|---|---|---|---|---|
| V | Problem analysis | N3 | 3 | no |
| V | Conversation management | N4 | 5 | yes |
| G | Listening and probing | N4 | 4 | no |
| V | Correspondence and record keeping | N3 | 3 | no |
| V | Advisory skill | N3 | 2 | no |
| G | interpersonal sensitivity | N4 | 5 | yes |
| V | de-escalating and setting limits | N4 | 5 | yes |
| G | integrity and dependability | N4 | 4 | no |
| V | working with difference and diversity of perspective | N3 | 3 | no |
| V | collaborating in chains and alliances | N3 | 3 | no |
| G | Stress tolerance | N4 | 4 | no |
| G | Managing boundaries and energy | N3 | 4 | no |
| G | Improvising within boundaries | N3 | 2 | no |
| V | Reflecting on own practice | N3 | 3 | no |
| V | Working with digital devices and applications | N2 | 2 | no |
| K | GDPR and privacy in practice | N3 | 3 | no |
| V | Support in disability care | N4 | 5 | yes |
| V | Methodical care process and record keeping | N3 | 4 | no |
| V | Safe lifting and moving in care | N3 | 3 | no |
| K | Knowledge of grants and schemes | N2 | 1 | no |
| V | Public service delivery to citizens | N3 | 3 | no |
| G | Safety awareness | N3 | 3 | no |
Seniority adjustment
These values are added to every target level of the family and then clamped to 1 to 5.
Jobs 26
Organises and guides group and individual activities for clients with a disability or psychological vulnerability, matched to each person's level.
Analyses the behaviour of clients with complex problems and translates the analysis into concrete support advice for the front line team.
Maps the care needs of clients and mediates between client and care providers to arrange suitable placement or support.
Coordinates the involvement of several support workers around a family or client with complex problems and monitors progress of the action plan.
Supports clients with complaints about their treatment or how they are treated, independently of the organisation the complaint concerns, and advises on next steps.
Builds networks and initiatives in a neighbourhood, connects residents with each other and with services, and signals problems at street level.
Coaches clients within a day activity location towards more independence or work participation, with individual goals per pathway.
Plans and organises the activity programme and staffing of a day activity location and safeguards the quality of support provided.
Maps out the financial situation of clients with debts, negotiates with creditors and guides clients towards a stable financial situation.
Supports clients with an intellectual or physical disability with daily activities and self direction, according to an individual support plan.
Makes diagnoses and treatment plans for developmental and behavioural problems in children or adults and carries final responsibility for treatment.
Supports families with parenting and family functioning through home visits, strengthens parents' own skills and works intensively for a limited period.
Supports informal carers with advice, practical help and referral, and identifies overload before the caregiving situation breaks down.
Supports people with a distance to the labour market on the shop floor at an employer, and assists both the employee and the employer with obstacles.
Visits clients at home to support independent living and functioning, without the structure of a residential setting around them.
Is the first point of contact for a fixed group of clients, draws up the support plan and oversees its execution by the whole team.
Supervises and supports offenders during and after their sentence, prepares a probation advice and assesses the risk of reoffending.
Makes diagnoses based on psychological assessment, develops treatment plans and treats clients with psychological complaints within her own register.
Supports clients in a residential setting with independent living, structure and household tasks, and helps build social skills.
Assesses a resident's support needs in conversation, determines eligibility for a Wmo provision and records the decision with a sound legal basis.
Supports citizens with questions across several life domains at once, refers them to suitable help and works with other organisations in the neighbourhood.
Provides short term psychosocial support to adults with problems relating to relationships, finances or health and refers on where necessary.
Supports clients in diverse settings such as youth care, disability care or mental health care, based on a broad socio-pedagogical education.
Provides operational leadership to a team of social workers or support workers, steers results and caseload and is the point of contact towards the organisation.
Supports children, young people and their parents with development and parenting problems, draws up a support plan and escalates to safety partners when safety is at risk.
Makes contact with young people in public spaces, identifies risk behaviour and connects young people to education, work or support services.