V Skill HF-D9.9-004 sector-specific 9 skills
Managing shop floor and presentation
Arranges the shop floor according to presentation guidelines, keeps shelves filled and tidy and adapts the display to promotions and season.
How hrmforce measures this
- Assessment method
- On-the-job observation
- hrmforce instrument
- Work sample test, Competency Check
- Competency (50-framework)
- Commitment to Quality
- Trainability
- high
- Demand outlook 2026 to 2030
- stable
Structured workplace observation with a form based on behavioural anchors.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Replenishes shelves according to the planogram and keeps the floor clean and accessible for customers. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Independently adapts the display to promotions and sales figures and divides the floor work across the shift. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Sets the presentation formula for the stores, tests execution per branch and improves it on the basis of sales data. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Filling shelves Shelf replenishment | Replenishes shelves according to the presentation guideline, puts oldest stock in front and keeps the shelf clean. | declining |
| V | Maintaining shop floor presentation Shop floor presentation | Keeps the shop floor clear and tidy, tidies up and restores the display after a busy period. | stable |
| V | Executing a planogram Planogram | Places items on the shelf according to the planogram and reports deviations between plan and available stock. | stable |
| V | Dressing a shop window Window dressing | Dresses the shop window to theme with arrangement, lighting and price cards that draw the customer inside. | stable |
| V | Maintaining price and shelf labels Price labelling | Ensures shelf and price labels match the system price and replaces labels when a price changes. | declining |
| V | Building a promotional display Promotional display | Builds a promotional display or stack in the agreed spot and makes sure the promotion signage is visible. | stable |
| V | Designing customer flow in the store Store layout | Arranges walking route, end caps and checkout zone so that customers pass the most important assortment. | stable |
| V | Replenishing from the back store Back store replenishment | Fetches replenishment stock from the back store based on gaps on the shelf and keeps the back area orderly. | declining |
| V | Opening and closing the store Store opening and closing | Opens and closes the store per checklist covering till, alarm, safe, lighting and a check of the floor. | stable |