Hospitality recruits in peaks. Before the season starts dozens of people have to be in, and halfway through July part of them still drops out. A short measurement shows in advance who holds the pace and the late hours.
hrmforce measures guest focus, work attitude and resilience in fifteen minutes, on the candidate's phone.
Most turnover sits with the people who face the guest. These are the roles companies measure.
A seasonal worker who stops in July costs more than the recruitment fee, because there is no time to train someone new. Part of that drop-out is foreseeable: long days, late hours and a manager who is short on busy evenings, that does not suit everyone. Measuring work attitude and resilience in advance brings different candidates in. With shift leaders what counts is how someone pulls a crew through a full evening.
These instruments are used most often in this sector. Every assessment has its own page with the evidence base and example questions.
Shows in a short report how someone deals with guests and colleagues.
View the assessment →Tests guest focus and persistence against your own profile.
View the assessment →Gives a view of recovery after long days and busy weekends.
View the assessment →For shift leaders running a crew during the peak.
View the assessment →The invitation goes out with the application confirmation, so the outcome is there before the first interview.
The manager sees a match score and two interview questions. At this volume nothing more is needed.
For supervisors you add a second round, preferably before the season starts.
A business measuring before the season starts with a crew that fits the work, and has to top up less halfway through.
The measurement for floor roles takes fifteen minutes. Candidates usually read it as a serious employer, as long as you explain why you ask.
Yes, from sixteen. The norm group accounts for age, so a student is not measured against a professional group.
Organisations that went before you
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In a half hour demo we show what the measurement looks like for your roles, and what a report tells you.