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Assessments for retail and e-commerce

Retail recruits in numbers. A store manager runs ten interviews a month and has no half day per candidate. A short measurement up front brings forward the candidates who fit the work on the floor.

hrmforce delivers that measurement in ten to fifteen minutes, on the candidate's phone.

Roles in retail and e-commerce

Most vacancies sit on the floor, and that is where turnover runs up. These are the roles retailers measure.

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Hiring at volume without losing selection

When a chain fills a hundred vacancies a quarter, the question shifts from who is best to who stays. A colleague who stops after six weeks costs the whole shift training time. Client focus and persistence can be measured, and that works better than a twenty minute interview in which everyone says they like working with people. For store managers it lies elsewhere: their style of leading decides how much of their team stays.

How we measure that

Assessments used in retail

These instruments are used most often in this sector. Every assessment has its own page with the evidence base and example questions.

How a retailer sets it up

1

The invitation goes out with the application confirmation. Candidates complete it the same evening, on their phone.

2

The store manager sees a match score per vacancy, with two interview questions. At this volume nothing more is needed.

3

For management positions you add a second round with the leadership test.

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What it delivers

A chain measuring at the front invites fewer people and keeps more of them. The interview is about how someone handles a busy Saturday, not about standard questions.

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Frequently asked questions

How short can the measurement be?+

For floor roles a set of ten to fifteen minutes works. Measuring longer adds little prediction for this kind of role.

Does this work for seasonal staff?+

Yes. With short contracts what counts is whether someone sees the period through, and that is exactly what the measurement indicates.

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Organisations that went before you

RabobankSiemensFugroRoyal HaskoningDHVOffice DepotvidaXLGemeente AmsterdamPrinses Maxima CentrumCordaanSkidataRentokilGreenyardHoogheemraadschap van RijnlandRaiffeisen BankTaco MundoTCRUniqaFairtradeComputacentere-BoekhoudenDe KeyMinisterieRabobankSiemensFugroRoyal HaskoningDHVOffice DepotvidaXLGemeente AmsterdamPrinses Maxima CentrumCordaanSkidataRentokilGreenyardHoogheemraadschap van RijnlandRaiffeisen BankTaco MundoTCRUniqaFairtradeComputacentere-BoekhoudenDe KeyMinisterie

Van overheid en banken tot zorg, onderwijs en industrie, 1.200+ organisaties kiezen hrmforce.

Other sectors

Healthcare · Education · Manufacturing · Public sector · Professional services · IT and technology

Curious what this delivers in your organisation?

In a half hour demo we show what the measurement looks like for your roles, and what a report tells you.

Free demo