Telecom runs on two kinds of people: those with the client on the line and those at the client's meter cupboard. Both roles know high turnover and short training time. A measurement up front shows who holds the work for a year.
hrmforce measures client focus, stress resilience and learning ability in fifteen minutes to half an hour.
Most volume sits in client contact, the largest training investment in field service. These are the roles companies measure.
A customer service agent spends the day with people who cannot get something working. Who runs empty on that after three months was recognisable up front by a low score on recovery and emotional stability. At this volume a fifteen minute measurement is repaid after one prevented departure. In field service learning ability weighs heavier, because the technology changes every two years.
These instruments are used most often in this sector. Every assessment has its own page with the evidence base and example questions.
Shows how someone recovers after a day of difficult conversations.
View the assessment →Gives a view of how someone talks to clients and reacts to resistance.
View the assessment →Measures learning ability, which counts with technicians and complex systems.
View the assessment →For retention and sales roles, from approach to close.
View the assessment →For client contact the measurement goes out with the application confirmation, with an outcome before the first interview.
For field service you put the ability test first, certainly with career changers.
For existing teams you use a short employee survey to see where the turnover comes from.
Departments measuring at the front see leaving in the first quarter drop, and hold on to their training investment.
Fifteen minutes is enough for a usable prediction. Measuring longer adds little for this kind of role.
Yes, with an exit measurement and an employee survey. Together those show whether the turnover sits in selection or in the department.
Organisations that went before you
Van overheid en banken tot zorg, onderwijs en industrie, 1.200+ organisaties kiezen hrmforce.
Healthcare · Education · Manufacturing · Public sector · Professional services · Retail and e-commerce
In a half hour demo we show what the measurement looks like for your roles, and what a report tells you.