V Skill HF-D3.3-001 transversal 8 skills

conflict handling

Naming a difference of interest or opinion, clarifying the positions of those involved and reaching a workable agreement with them.

How hrmforce measures this

Multiple exercises, multiple assessors, dimension-wise scoring.

Level	Behaviour at this level
N1 Guided	Reports a conflict to own manager and describes factually what happened and what was said. works under supervision and follows instruction · routine, one variable at a time · own task
N3 Proficient	Brings parties together, separates positions from interests and records the resulting agreement and its follow-up in writing. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process
N5 Leading	Mediates conflicts with high stakes between departments or partners and establishes organisational policy for resolving conflict. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession

N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.

These skills inherit the assessment route and the behavioural anchors of this construct.

T	Skill	Definition	Demand outlook 2026 to 2030
V	Naming a disagreement in a meeting Voicing disagreement	Stating in a meeting that you disagree with something and giving the reason for it.	rising
V	Mediating between two colleagues Mediation	Leading a conversation between two colleagues in dispute and bringing them to a workable agreement.	rising
V	Finding common ground in a conflict Finding common ground	Naming in a dispute which goal both parties share and using it as the starting point.	rising
V	Agreeing on working arrangements after a conflict Post-conflict agreements	Recording after a conflict who will do what differently and when the agreement will be reviewed.	stable
V	Putting tension on the agenda in time Early conflict surfacing	Putting a smouldering dispute on the agenda before it blocks collaboration within the team.	rising
V	Handing a conflict over to the manager Conflict escalation	Presenting a deadlocked dispute to the manager with the facts and the attempts already made.	stable
V	Handling a complaint conversation with a client Complaint handling	Exploring a complaint, letting the client describe events and agreeing a concrete solution or next step.	rising
V	Proposing a compromise on conflicting demands Proposing compromise	Proposing an intermediate solution when demands clash, so both parties see part of their interest served.	rising