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FF09 IT infrastructure, operations and security medior ITSMEoperational

IT Administrator

Også kendt som: IT Operations Technician · IT Support Engineer

Manages an organisation's complete IT environment, from workplaces and applications to servers, and handles reports and changes personally.

The IT administrator is the all rounder who in smaller organisations covers the whole chain from workplace to server and also supports the user. Unlike the specialised system or network administrator, breadth defines this role and there is rarely a colleague to escalate to. Selection looks for someone who can do everything, while the real criterion is prioritising: with simultaneous reports and no backup, the administrator decides what waits, and someone unable to explain that to users quickly loses trust.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles Målniveau hrmforce instrument Evalueringsmetode Adfærdsmæssigt anker på målniveau
Accuracy and attention to detail
Kompetence (50-rammeværk): Accuracy
N4 Big Fifty, 360 Feedback Personality questionnaire Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method.
integrity and dependability
Kompetence (50-rammeværk): Integrity
N4 Big Fifty (Integrity Scale), 360 Feedback, Structured interview Personality questionnaire Reports a possible conflict of interest on own initiative and asks for review before a decision is taken.
Discipline and keeping commitments
Kompetence (50-rammeværk): Discipline
N4 Big Fifty, 15PF, 360 Feedback Personality questionnaire Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Stress tolerance
Kompetence (50-rammeværk): Stress resilience
N4 Big Fifty, 15PF, Mental Resilience (4C) Personality questionnaire Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T Kompetence Målniveau Vægt Knockout Evalueringsmetode
V Problem analysis N4 5 ja Assessment centre
K Basic networking knowledge N4 5 ja Knowledge test
V System administration and monitoring N4 5 ja Work sample test
V Incident management and troubleshooting N4 5 ja Work sample test
V Access and identity management N4 5 ja Work sample test
G Accuracy and attention to detail N4 4 nej Personality questionnaire
G integrity and dependability N4 4 nej Personality questionnaire
V Time management and prioritising N4 4 nej Work sample test
G Discipline and keeping commitments N4 4 nej Personality questionnaire
G Stress tolerance N4 4 nej Personality questionnaire

Se alle 26 kompetencer i den fulde profil

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