Property management and facility services run on people standing alone at a client. A manager who leaves a complaint lying costs a contract. A measurement up front shows who takes initiative and who waits.
hrmforce measures client focus, independence and leading in half an hour.
The work runs from the service desk to managing a portfolio. These are the roles organisations measure.
A site leader sees his own manager sometimes once a week. The rest of the time he stands at the client and leads a crew he did not hire himself. That asks for initiative and the ability to hold a difficult conversation without backup. Both can be measured. With property managers it also counts how someone deals with residents or tenants who are angry about something he cannot change.
These instruments are used most often in this sector. Every assessment has its own page with the evidence base and example questions.
Tests client focus and independence against your own profile.
View the assessment →Shows how someone deals with clients, tenants and resistance.
View the assessment →Gives a view of the approach with complaints and disputes.
View the assessment →For site leaders running a service team at a distance.
View the assessment →For operational roles you measure behaviour and client focus before the first interview.
For site leaders you add the leadership test and conflict styles, because most misplacements sit there.
For the current team you use 360 degree feedback, with the client as one of the sources.
A property manager matched client focus and independence for management and service. The number of escalations reaching the account manager went down.
Yes. With 360 degree feedback you choose the sources yourself, and a contact at the client can be one of them.
Yes. For operational roles you keep the measurement short, for site leaders you go deeper.
Organisations that went before you
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In a half hour demo we show what the measurement looks like for your roles, and what a report tells you.