Word processing and document management
Creates and edits documents in word processing software, applies styles and templates and manages versions and findability of files.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Knowledge test (client-specific), Work sample test
- Competency (50-framework)
- Accuracy
- Trainability
- high
- Demand outlook 2026 to 2030
- declining
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Types and edits text in an existing template and saves the file in the designated location using the agreed name. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Builds documents using styles, references and a table of contents and keeps versions and folder structure orderly for the team. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Designs organisation wide templates and document conventions and decides how documents are recorded and archived. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| T | Microsoft Word Word | Creates and edits documents in Word using heading styles, references, tables and an automatic table of contents. | declining |
| V | Applying document styles Document styles | Uses heading, paragraph and character styles so formatting stays consistent and structure updates automatically. | declining |
| V | Building document templates Template building | Builds templates with fixed formatting, fields and corporate identity so colleagues can produce documents without formatting work. | stable |
| V | Running a mail merge Mail merge | Links a letter or label to a data file and generates personalised documents for an entire list. | declining |
| V | Tracking changes and reviewing Track changes | Turns on track changes, adds comments and processes feedback from several reviewers into a final text. | stable |
| T | Editing pdf documents PDF editing | Merges, splits and protects pdf files, completes forms and places comments inside a pdf document. | declining |
| V | Signing documents digitally Digital signature | Has documents signed legally in digital form, checks signer identity and stores the signing evidence. | rising |
| V | Document version control Document versioning | Tracks which document version is valid, keeps earlier versions and prevents people from working on different copies. | stable |
| V | Archiving and retrieving documents Document management | Stores documents with metadata in a document system and retrieves them through searches and filters. | stable |