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FF02 Operational and team management senior managementstaff functionsservices

Head of Department

Även känt som: Department Manager · Head of Unit

Leads a department with several teams or specialisms, is accountable for budget, staffing and results, and translates organisational policy into departmental plans.

The head of department sits between the executive layer and the team leaders and holds the budget for that part of the organisation. Unlike a team leader, steering is aimed at managers and annual plans rather than individual employees. In practice selection tests mainly professional content, while budget ownership and defending departmental interests in the management team are more often the real problem.

Kompetenser som ska mätas

Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.

Kompetenser som ska mätas Målnivå hrmforce instrument Bedömningsmetod Beteendeankare på målnivå
Directing and steering people
Kompetens (50-ramverk): Management
Knockout
N5 Big Fifty, Competency Check, 360 Feedback Assessment centre Designs the management line for the whole organisation, addresses managers on their style and defines what good steering means here.
Managing workload pressure
Kompetens (50-ramverk): Stress resilience
N4 Big Fifty, Competency Check, Pulse Survey Structured interview Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.
Safety awareness
Kompetens (50-ramverk): Discipline
N4 Big Fifty, Competency Check Situational Judgement Test Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.

Kort profil

De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.

T Kompetens Målnivå Vikt Knockout Bedömningsmetod
G Directing and steering people N5 5 ja Assessment centre
V Planning and organising N5 5 ja Work sample test
V Monitoring progress N5 4 nej Structured interview
V Stakeholder management N4 4 nej Assessment centre
V conflict handling N4 4 ja Assessment centre
V giving feedback N4 4 nej Assessment centre
V holding others to agreements N4 4 ja Assessment centre
V Translating direction into goals N4 4 nej Structured interview
V Delegating N4 4 nej Assessment centre
V Conducting performance conversations N4 4 nej Simulation

Se alla 28 kompetenser i den fullständiga profilen

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