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FF02 Operational and team management medior managementservicesoperational

Team Leader

Även känt som: Team Manager · Team Lead · First Line Manager

Leads a team day to day, distributes the work, tracks progress and quality, and holds the conversations on performance and development.

The team leader is the first management layer above delivery and works within goals set by a head of department or manager. Unlike a coordinator, this role holds formal authority over appraisal, leave and absence of team members. Selection often centres on being better at the work than the team, so candidates are chosen who take the work over themselves instead of holding people to agreements.

Kompetenser som ska mätas

Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.

Kompetenser som ska mätas Målnivå hrmforce instrument Bedömningsmetod Beteendeankare på målnivå
Directing and steering people
Kompetens (50-ramverk): Management
Knockout
N4 Big Fifty, Competency Check, 360 Feedback Assessment centre Sets expectations and boundaries per team member, addresses deviating behaviour directly and records agreements in writing.
Managing workload pressure
Kompetens (50-ramverk): Stress resilience
N3 Big Fifty, Competency Check, Pulse Survey Structured interview Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.
Safety awareness
Kompetens (50-ramverk): Discipline
N3 Big Fifty, Competency Check Situational Judgement Test Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.

Kort profil

De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.

T Kompetens Målnivå Vikt Knockout Bedömningsmetod
V holding others to agreements N4 5 ja Assessment centre
G Directing and steering people N4 5 ja Assessment centre
V Planning and organising N4 5 ja Work sample test
V Monitoring progress N4 4 nej Structured interview
V Conducting performance conversations N4 4 nej Simulation
V conflict handling N3 4 ja Assessment centre
V giving feedback N3 4 nej Assessment centre
V Translating direction into goals N3 4 nej Structured interview
V Delegating N3 4 nej Assessment centre
V Coaching N3 4 nej Simulation

Se alla 27 kompetenser i den fullständiga profilen

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