Hotel Receptionist
Även känt som: Hotel Receptionist · Front Desk Agent
Handles guest check-in and check-out, manages reservations and payments and is the central point of contact for questions during the stay.
The hotel receptionist is the guest's first and last point of contact and also manages the booking system, till and key management. Unlike a host or hostess, they work with a booking system, often in multiple languages, across a longer guest stay. Selection in practice fails when presentation is tested separately from numeracy and system knowledge, while an incorrect till closure has direct financial consequences.
Kompetenser som ska mätas
Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.
| Kompetenser som ska mätas | Målnivå | hrmforce instrument | Bedömningsmetod | Beteendeankare på målnivå |
|---|---|---|---|---|
| Client focus Kompetens (50-ramverk): Customer Focus Knockout | N3 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. |
| Managing workload pressure Kompetens (50-ramverk): Stress resilience | N3 | Big Fifty, Competency Check, Pulse Survey | Structured interview | Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients. |
| Professional demeanour and representation Kompetens (50-ramverk): Organizational Sensitivity | N3 | 360 Feedback, Competency Check | On-the-job observation | Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct. |
| Discipline and keeping commitments Kompetens (50-ramverk): Discipline | N3 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure. |
| Improvising within boundaries Kompetens (50-ramverk): Creativity | N3 | Competency Check, 360 Feedback | Situational Judgement Test | Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated. |
| Physical strength and endurance Kompetens (50-ramverk): Energy | N3 | Work sample test | Work sample test | Moves heavy loads independently with aids, spreads the effort across the shift and maintains the agreed pace. |
| Sustaining pace in repetitive work Kompetens (50-ramverk): Discipline | N3 | Big Fifty, Work sample test | Work sample test | Sustains the pace for a full shift, builds in own rhythm and short recovery moments and stays within the quality standard. |
| Safety awareness Kompetens (50-ramverk): Discipline | N3 | Big Fifty, Competency Check | Situational Judgement Test | Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt. |
| Accuracy and attention to detail Kompetens (50-ramverk): Accuracy | N2 | Big Fifty, 360 Feedback | Personality questionnaire | Goes through the own work with a checklist and repairs errors found before the work is passed on. |
| Commercial capability Kompetens (50-ramverk): Commercial acumen | N2 | Big Fifty, Competency Check, 360 Feedback | Assessment centre | Reports to the account manager which customer wish could lead to an additional assignment. |
Kort profil
De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.
| T | Kompetens | Målnivå | Vikt | Knockout | Bedömningsmetod |
|---|---|---|---|---|---|
| G | Client focus | N3 | 5 | ja | 360-degree feedback |
| V | Hospitality service | N3 | 5 | ja | On-the-job observation |
| K | Applying food safety and hygiene codes | N3 | 5 | ja | Knowledge test |
| K | English language proficiency at professional level | N4 | 4 | nej | Knowledge test |
| V | Point of sale and payment handling | N4 | 4 | nej | Work sample test |
| V | working in teams | N3 | 4 | nej | 360-degree feedback |
| G | Managing workload pressure | N3 | 4 | nej | Structured interview |
| G | Professional demeanour and representation | N3 | 4 | nej | On-the-job observation |
| V | Working with shift work and irregular hours | N3 | 4 | nej | Structured interview |
| V | Clear oral expression | N3 | 3 | nej | Assessment centre |
Se alla 25 kompetenser i den fullständiga profilen
Bedömningsverktyg för denna tjänst
Competency Check
Behavioral-Level Competency Assessment
Work sample test
Representative work sample under standardized conditions
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Communication Styles
Preferred communication style
Conflict Styles
Preferred style in conflict situations
Pulse Survey
Periodic measurement at the team and organizational levels
Structured interview
Behavioral interview with a fixed structure
Mental Resilience (4C)
Mental Resilience According to the 4C Model
15PF
Personality Profile, a shorter alternative to the Big Fifty
Jämförbara jobb
24 kompetenser i profilen · junior
Waiter or Waitress25 kompetenser i profilen · junior
Host or Hostess25 kompetenser i profilen · junior
Barista25 kompetenser i profilen · medior
Bartender26 kompetenser i profilen · medior
Cook26 kompetenser i profilen · medior
Independent Cook26 kompetenser i profilen · senior
Head Chef27 kompetenser i profilen · lead