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FF18 Hospitality, retail and guest services junior retaillogisticsoperational

Shelf Stacker

Även känt som: Shelf Stacker · Stock Replenisher

Restocks shelves with new inventory, checks best-before dates and ensures products are laid out clearly and according to the planogram.

The shelf stacker often works outside opening hours and ensures the shop is fully stocked and orderly for customers at the start of the day. Unlike a retail sales assistant, they have almost no customer contact and the emphasis lies entirely on speed, sequence and the physical demands of the work. Selection in practice tests physical suitability, while accurately following a planogram under time pressure goes wrong just as often.

Kompetenser som ska mätas

Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.

Kompetenser som ska mätas Målnivå hrmforce instrument Bedömningsmetod Beteendeankare på målnivå
Accuracy and attention to detail
Kompetens (50-ramverk): Accuracy
N3 Big Fifty, 360 Feedback Personality questionnaire Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method.
Managing workload pressure
Kompetens (50-ramverk): Stress resilience
N2 Big Fifty, Competency Check, Pulse Survey Structured interview Tells the supervisor that the work does not fit the available time and follows the choice that is made.
Professional demeanour and representation
Kompetens (50-ramverk): Organizational Sensitivity
N2 360 Feedback, Competency Check On-the-job observation Follows house rules on conduct, language and dress and asks the supervisor for guidance when in doubt.
Discipline and keeping commitments
Kompetens (50-ramverk): Discipline
N2 Big Fifty, 15PF, 360 Feedback Personality questionnaire Arrives at the agreed time with the agreed work and reports any delay to the supervisor.
Improvising within boundaries
Kompetens (50-ramverk): Creativity
N2 Competency Check, 360 Feedback Situational Judgement Test Reports an unexpected situation immediately and carries out the solution the supervisor provides.
Physical strength and endurance
Kompetens (50-ramverk): Energy
N2 Work sample test Work sample test Lifts and carries light loads over a short distance with the prescribed technique within own task.
Sustaining pace in repetitive work
Kompetens (50-ramverk): Discipline
N2 Big Fifty, Work sample test Work sample test Completes the assigned series of operations at the pace indicated and reports when a backlog arises.
Safety awareness
Kompetens (50-ramverk): Discipline
N2 Big Fifty, Competency Check Situational Judgement Test Follows the safety rules of the workplace and checks back when in doubt about an operation.
Commercial capability
Kompetens (50-ramverk): Commercial acumen
N1 Big Fifty, Competency Check, 360 Feedback Assessment centre Reports to the account manager which customer wish could lead to an additional assignment.
Client focus
Kompetens (50-ramverk): Customer Focus
N2 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Responds to client questions within the agreed term and refers on when the answer falls outside own task.

Kort profil

De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.

T Kompetens Målnivå Vikt Knockout Bedömningsmetod
V Hospitality service N2 5 ja On-the-job observation
K Applying food safety and hygiene codes N2 5 ja Knowledge test
G Accuracy and attention to detail N3 4 nej Personality questionnaire
V working in teams N2 4 nej 360-degree feedback
G Managing workload pressure N2 4 nej Structured interview
G Professional demeanour and representation N2 4 nej On-the-job observation
V Working with shift work and irregular hours N2 4 nej Structured interview
V Clear oral expression N2 3 nej Assessment centre
V Complaint handling N2 3 nej Situational Judgement Test
V de-escalating and setting limits N2 3 nej Situational Judgement Test

Se alla 24 kompetenser i den fullständiga profilen

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