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FF18 Hospitality, retail and guest services senior hospitalitymanagementB2C

Sous Chef

Även känt som: Sous Chef · Deputy Head Chef

Supports the head chef in the daily running of the kitchen, takes charge in their absence and monitors quality during service.

The sous chef is the head chef's right hand and takes full responsibility for the kitchen during their absence. Unlike an independent cook, they also direct other cooks and monitor the quality of their work during service. Selection tests culinary skill well, but the ability to correct colleagues under time pressure without souring the kitchen atmosphere remains hard to assess.

Kompetenser som ska mätas

Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.

Kompetenser som ska mätas Målnivå hrmforce instrument Bedömningsmetod Beteendeankare på målnivå
Client focus
Kompetens (50-ramverk): Customer Focus
Knockout
N4 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Directing and steering people
Kompetens (50-ramverk): Management
N5 Big Fifty, Competency Check, 360 Feedback Assessment centre Designs the management line for the whole organisation, addresses managers on their style and defines what good steering means here.
Managing workload pressure
Kompetens (50-ramverk): Stress resilience
N4 Big Fifty, Competency Check, Pulse Survey Structured interview Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.
Professional demeanour and representation
Kompetens (50-ramverk): Organizational Sensitivity
N4 360 Feedback, Competency Check On-the-job observation Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct.
Discipline and keeping commitments
Kompetens (50-ramverk): Discipline
N4 Big Fifty, 15PF, 360 Feedback Personality questionnaire Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Improvising within boundaries
Kompetens (50-ramverk): Creativity
N4 Competency Check, 360 Feedback Situational Judgement Test Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.
Physical strength and endurance
Kompetens (50-ramverk): Energy
N4 Work sample test Work sample test Moves heavy loads independently with aids, spreads the effort across the shift and maintains the agreed pace.
Sustaining pace in repetitive work
Kompetens (50-ramverk): Discipline
N4 Big Fifty, Work sample test Work sample test Sustains the pace for a full shift, builds in own rhythm and short recovery moments and stays within the quality standard.
Safety awareness
Kompetens (50-ramverk): Discipline
N4 Big Fifty, Competency Check Situational Judgement Test Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Accuracy and attention to detail
Kompetens (50-ramverk): Accuracy
N3 Big Fifty, 360 Feedback Personality questionnaire Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method.
Commercial capability
Kompetens (50-ramverk): Commercial acumen
N3 Big Fifty, Competency Check, 360 Feedback Assessment centre Discusses additional services with existing customers on own initiative and records the revenue opportunity in the customer file.

Kort profil

De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.

T Kompetens Målnivå Vikt Knockout Bedömningsmetod
V Applying craftsmanship N5 5 ja Portfolio or evidence
G Client focus N4 5 ja 360-degree feedback
V Hospitality service N4 5 ja On-the-job observation
K Applying food safety and hygiene codes N4 5 ja Knowledge test
G Directing and steering people N5 4 nej Assessment centre
V working in teams N4 4 nej 360-degree feedback
G Managing workload pressure N4 4 nej Structured interview
G Professional demeanour and representation N4 4 nej On-the-job observation
V Working with shift work and irregular hours N4 4 nej Structured interview
V Clear oral expression N4 3 nej Assessment centre

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