FF13 Engineering, maintenance and production medior engineeringservicesoperational

Field Service Technician

Også kendt som: Service Engineer · On-site Technician

Resolves faults at the customer's site, performs field maintenance on installations and reports the visit to both the customer and the own organisation.

The field service technician resolves faults at the customer's location, often alone and away from the own team. Unlike a maintenance mechanic who works at a fixed site, this role must also maintain the customer relationship during the visit. Selection often looks at technical knowledge, while in practice the role stands or falls with on-site customer communication and independently prioritising call-outs.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles	Målniveau	hrmforce instrument	Evalueringsmetode	Adfærdsmæssigt anker på målniveau
Safety awareness Kompetence (50-rammeværk): Discipline Knockout	N4	Big Fifty, Competency Check	Situational Judgement Test	Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Client focus Kompetence (50-rammeværk): Customer Focus Knockout	N4	Big Fifty, Competency Check, 360 Feedback	360-degree feedback	Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Working independently Kompetence (50-rammeværk): Independence	N4	Big Fifty, 15PF, Competency Check	Personality questionnaire	Determines own approach for a full work package, consults colleagues purposefully when unclear and delivers on time without reminders.
Discipline and keeping commitments Kompetence (50-rammeværk): Discipline	N3	Big Fifty, 15PF, 360 Feedback	Personality questionnaire	Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Spatial ability	N3	Ability Scan	Cognitive ability test	Derives the build up of the end product from a two dimensional drawing and reports where parts do not fit.
Demonstrating ownership Kompetence (50-rammeværk): Results-Orientation	N3	Big Fifty, 360 Feedback, Competency Check	360-degree feedback	Repairs mistakes in own process unprompted, informs stakeholders and adjusts the working method to prevent a repeat.
Managing workload pressure Kompetence (50-rammeværk): Stress resilience	N3	Big Fifty, Competency Check, Pulse Survey	Structured interview	Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T	Kompetence	Målniveau	Vægt	Knockout	Evalueringsmetode
K	Technical understanding	N4	5	ja	Knowledge test
G	Safety awareness	N4	5	ja	Situational Judgement Test
V	Mechanical maintenance	N3	5	ja	Work sample test
V	Recognising and resolving machine faults	N3	5	ja	Work sample test
V	Prioritising and weighing options	N4	4	nej	Work sample test
G	Client focus	N4	4	ja	360-degree feedback
G	Working independently	N4	4	nej	Personality questionnaire
V	Problem analysis	N3	4	nej	Assessment centre
V	Quality control	N3	4	nej	Work sample test
G	Discipline and keeping commitments	N3	4	nej	Personality questionnaire

Se alle 25 kompetencer i den fulde profil

Vurderingsværktøjer til denne stilling

13 målbare konstruktioner

Work sample test

Representative work sample under standardized conditions

11 målbare konstruktioner

Knowledge test (client-specific)

Professional knowledge test, customized for each client

11 målbare konstruktioner

Competency Check

Behavioral-Level Competency Assessment

7 målbare konstruktioner

Big Fifty

Personality questionnaire, 150 items, 25 factors

5 målbare konstruktioner

360 Feedback

Multiple assessments based on behavioral anchors

3 målbare konstruktioner

Ability Scan

Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills

2 målbare konstruktioner

15PF

Personality Profile, a shorter alternative to the Big Fifty

1 målbare konstruktioner

Pulse Survey

Periodic measurement at the team and organizational levels

1 målbare konstruktioner

Portfolio

Evaluation of prior work against fixed criteria