V Skill HF-D2.4-004 transversal 8 umiejętności
Intercultural communication
Adapting communication to differences in culture, language background and social conventions, and recognising and repairing misunderstandings that arise from them in time.
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- Metoda oceny
- Situational Judgement Test · rho 0.12 (SD 0.11)
- hrmforce narzędzie
- Communication Styles, 360 Feedback
- Kompetencje (50-ramowe)
- Sensitivity
- Możliwość szkolenia
- medium
- Prognoza popytu na lata 2026–2030
- rising
Scenario with response options, scored on knowledge or behavioural tendency.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Asks about the customs of the other party, speaks slowly and simply and checks whether the message has landed. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Recognises differences in directness and hierarchy within a mixed team and adapts form of address and way of giving feedback. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Draws up guidelines for cooperation between sites in different countries and mediates in conflicts with a cultural cause. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| V | Recognising cultural differences in conventions Cultural differences · Cultural conventions | Recognises differences in greeting, hierarchy, time perception and directness and adapts own behaviour. | rising |
| V | Communicating with a client of another language Language barrier · Communicating across languages | Makes self understood with limited shared language by using simple wording, imagery and check questions. | rising |
| V | Working with an interpreter Working with interpreters · Interpreted conversation | Conducts a conversation through an interpreter with short sentences, eye contact on the client and checks. | rising |
| V | Adjusting directness to culture Adjusting directness · High and low context | Chooses a degree of directness and use of no that fits the counterpart and the topic. | rising |
| V | Repairing intercultural misunderstandings Repairing misunderstandings · Conversational repair | Notices a message was taken differently, names that openly and repairs the conversation without blame. | rising |
| V | Applying cultural dimensions Cultural dimensions · Hofstede model | Uses a model of cultural dimensions to explain differences in cooperation and choose an approach. | rising |
| V | Using inclusive language Inclusive language · Bias free writing | Chooses words and examples that exclude no one on grounds of origin, gender, age or disability. | rising |
| V | Collaborating in an international team International teamwork · Distributed collaboration | Works with colleagues in other countries and time zones and explicitly aligns agreements, language and methods. | rising |