Na przykład: kierownik ds. obsługi klienta, pielęgniarka środowiskowa, tabele przestawne lub odporność na stres
Grupy stanowisk
General management and executive
Sets direction, allocates resources and accounts for the whole organisation, distinguished by taking decisions under high uncertainty and amid conflicting stakeholder interests.
Operational and team management
Translates agreed goals into daily planning and team performance, distinguished by steering, holding people accountable and developing them within a framework set by others.
Sales and account management
Delivers revenue and customer value by building relationships, advising on solutions and closing agreements, distinguished by repeated exposure to rejection and hard result targets.
Marketing, communication and content
Positions brand, proposition and message with chosen audiences and measures the effect, distinguished by combining creative production with quantitative accountability for campaign return.
Finance, control and administration
Records and controls financial flows and turns figures into management information and advice, distinguished by demonstrable accuracy and rule compliance weighing heavier than speed.
HR, recruitment and L and D
Shapes hiring, reward, development and labour relations and advises management on them, distinguished by having to take a position towards managers without formal authority.
Software development and engineering
Designs, builds and tests software and integrations based on user requirements, distinguished by solutions that objectively fail or work and can be verified independently.
Data, analytics and AI
Makes data usable, tests assumptions and builds models and reports that decisions rely on, distinguished by conclusions that must be statistically sound and explainable to non specialists.
IT infrastructure, operations and security
Keeps systems, networks and access available and secure and restores disruptions, distinguished by accountability for continuity and for acting during incidents under time pressure.
Care and nursing
Roles that deliver person centred care and nursing through a methodical care process, keep records, collaborate in multidisciplinary consultation and work within strict safety and quality frameworks.
Social work and support services
Roles that support people with daily functioning, participation and self direction through conversations, support plans, collaboration across service chains and working within legal and ethical frameworks.
Education and training
Roles that design, deliver and assess learning for groups and individuals through instructional and pedagogical practice, guidance of participants and contact with parents or commissioning parties.
Engineering, maintenance and production
Roles that operate, maintain and troubleshoot machines and installations, use technical documentation, carry out measurements and produce within fixed quality and safety standards.
Construction, installation and infrastructure
Roles that prepare and carry out construction and building services work on site, apply drawings and standards, select materials and work safely under varying outdoor conditions.
Logistics, transport and supply chain
Roles that plan, execute and administer goods flows, maintain stock, arrange transport and distribution and work with logistics systems under time pressure and fixed safety rules.
Customer service and administration
Roles that receive and handle client questions by phone, email and chat, resolve complaints, record data accurately and carry out administrative processes in client and office systems.
Legal, policy and public administration
Roles that interpret and apply regulation, analyse legal and policy questions, substantiate advice and decisions and weigh the interests of governing bodies, citizens and supervisory authorities.
Hospitality, retail and guest services
Roles that serve guests and customers directly on the floor, handle sales and payment, keep presentation and stock in order and follow fixed hygiene and safety codes.
Dziesięć obszarów kompetencji
Cognitive ability and problem solving
Brings together the thinking side of work, namely the abilities to process information, the skills to analyse, decide and innovate, and the behaviour that makes careful thinking visible.
Communication and influence
Groups the skills for conveying information orally, in writing and visually, aligning meaning with others, and influencing decisions and behaviour through both content and relationship.
Collaboration and interpersonal effectiveness
Behaviour and skills used to achieve results with others, build relationships, handle tension, take a position and ensure that everyone can contribute on equal terms.
Leadership and organising
Setting direction for people and resources, organising work, leading change and accounting for results, policy and personnel decisions within a team, department or organisation.
Self-management, drive and resilience
Covers the work behaviour through which someone organises own work, pursues results, handles pressure and change, knows own patterns and steers personal motivation and career.
Learning capability and development
Covers the capacity and behaviour through which someone absorbs new knowledge and skills, keeps developing, helps others learn and uses learning resources including AI.
Digital, data and AI
Covers the knowledge and skills with which someone uses digital means, turns data into usable information, builds and manages software and infrastructure and applies AI responsibly.
Business operations, commerce and entrepreneurship
Brings together the work with which organisations create and sell value, namely serving customers and markets, managing money and resources, seizing opportunities and staying within law and regulation.
Professional knowledge domains
Covers the sector specific knowledge and occupational skills with which someone performs the work in a given branch, from care and education to engineering, finance, law and public service.
Execution, craft, safety and sustainability
Covers the capacities, skills and knowledge with which someone performs physical and executing work, uses machines and tools, works safely and treats material and environment sustainably.
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