FF11 Social work and support services medior social carefinancegovernment

Debt Counsellor

Även känt som: Debt Counsellor · Financial Support Worker

Maps out the financial situation of clients with debts, negotiates with creditors and guides clients towards a stable financial situation.

The debt counsellor works through budgets and negotiates with creditors on the client's behalf. Selection often focuses on budget calculation skill. Shame among clients, however, often leads them to withhold information, so building trust is just as decisive as the financial expertise itself.

Kompetenser som ska mätas

Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.

Kompetenser som ska mätas	Målnivå	hrmforce instrument	Bedömningsmetod	Beteendeankare på målnivå
interpersonal sensitivity Kompetens (50-ramverk): Sensitivity Knockout	N4	Big Fifty, 360 Feedback, Colour Profile (Jung)	Personality questionnaire	Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly.
Listening and probing Kompetens (50-ramverk): Listen	N4	Big Fifty, 360 Feedback	360-degree feedback	Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible.
integrity and dependability Kompetens (50-ramverk): Integrity	N4	Big Fifty (Integrity Scale), 360 Feedback, Structured interview	Personality questionnaire	Reports a possible conflict of interest on own initiative and asks for review before a decision is taken.
Stress tolerance Kompetens (50-ramverk): Stress resilience	N4	Big Fifty, 15PF, Mental Resilience (4C)	Personality questionnaire	Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk.
Managing boundaries and energy Kompetens (50-ramverk): Stress resilience	N3	Big Fifty, Pulse Survey, Development Review	Structured interview	Deliberately alternates demanding and lighter tasks, declines extra work with reasons and keeps own diary within the agreed hours.
Safety awareness Kompetens (50-ramverk): Discipline	N3	Big Fifty, Competency Check	Situational Judgement Test	Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Improvising within boundaries Kompetens (50-ramverk): Creativity	N3	Competency Check, 360 Feedback	Situational Judgement Test	Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.

Kort profil

De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.

T	Kompetens	Målnivå	Vikt	Knockout	Bedömningsmetod
V	Conversation management	N4	5	ja	Assessment centre
G	interpersonal sensitivity	N4	5	ja	Personality questionnaire
V	de-escalating and setting limits	N4	5	ja	Situational Judgement Test
V	Support in disability care	N4	5	ja	On-the-job observation
G	Listening and probing	N4	4	nej	360-degree feedback
V	Advisory skill	N4	4	ja	Assessment centre
G	integrity and dependability	N4	4	nej	Personality questionnaire
G	Stress tolerance	N4	4	nej	Personality questionnaire
K	Financial awareness	N4	4	ja	Knowledge test
G	Managing boundaries and energy	N3	4	nej	Structured interview

Se alla 24 kompetenser i den fullständiga profilen

Bedömningsverktyg för denna tjänst

7 mätbara konstruktioner

Competency Check

Behavioral-Level Competency Assessment

7 mätbara konstruktioner

Big Fifty

Personality questionnaire, 150 items, 25 factors

7 mätbara konstruktioner

360 Feedback

Multiple assessments based on behavioral anchors

6 mätbara konstruktioner

Work sample test

Representative work sample under standardized conditions

6 mätbara konstruktioner

Knowledge test (client-specific)

Professional knowledge test, customized for each client

2 mätbara konstruktioner

Colour Profile (Jung)

Four color types, linked to Big Fifty factors

2 mätbara konstruktioner

Mental Resilience (4C)

Mental Resilience According to the 4C Model

2 mätbara konstruktioner

Structured interview

Behavioral interview with a fixed structure

2 mätbara konstruktioner

Development Review

Structured development interview

2 mätbara konstruktioner

Ability Scan

Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills

1 mätbara konstruktioner

Communication Styles

Preferred communication style

1 mätbara konstruktioner

Conflict Styles

Preferred style in conflict situations

1 mätbara konstruktioner

Big Fifty (Integrity Scale)

1 mätbara konstruktioner

15PF

Personality Profile, a shorter alternative to the Big Fifty

1 mätbara konstruktioner

Pulse Survey

Periodic measurement at the team and organizational levels

1 mätbara konstruktioner