Inside Sales Support Employee
Även känt som: Sales support representative
Supports field sales and customers with quotes, order processing and product information, keeping client files current for smooth sales handling.
The inside sales support employee works in the office as a link between field sales, customer and internal departments such as logistics. The distinction from a customer service representative lies in the commercial component, such as preparing quotes and spotting sales opportunities. Selection often fails on candidates who are administratively strong but show too little commercial instinct to recognise an opportunity in conversation.
Kompetenser som ska mätas
Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.
| Kompetenser som ska mätas | Målnivå | hrmforce instrument | Bedömningsmetod | Beteendeankare på målnivå |
|---|---|---|---|---|
| Client focus Kompetens (50-ramverk): Customer Focus Knockout | N4 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. |
| Accuracy and attention to detail Kompetens (50-ramverk): Accuracy Knockout | N3 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Stress tolerance Kompetens (50-ramverk): Stress resilience | N3 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Switching between tasks and roles Kompetens (50-ramverk): Flexibility | N3 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches independently between execution and consultation tasks, keeps notes per role and correctly resumes interrupted work. |
| Commercial capability Kompetens (50-ramverk): Commercial acumen | N3 | Big Fifty, Competency Check, 360 Feedback | Assessment centre | Discusses additional services with existing customers on own initiative and records the revenue opportunity in the customer file. |
Kort profil
De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.
| T | Kompetens | Målnivå | Vikt | Knockout | Bedömningsmetod |
|---|---|---|---|---|---|
| G | Client focus | N4 | 5 | ja | 360-degree feedback |
| G | Accuracy and attention to detail | N3 | 5 | ja | Personality questionnaire |
| V | Working with digital devices and applications | N3 | 5 | ja | Work sample test |
| V | Written client communication | N4 | 4 | nej | Work sample test |
| K | Dutch language proficiency at professional level | N3 | 4 | ja | Knowledge test |
| V | Complaint handling | N3 | 4 | nej | Situational Judgement Test |
| V | Service calls and telephone contact | N3 | 4 | nej | Work sample test |
| G | Stress tolerance | N3 | 4 | nej | Personality questionnaire |
| V | Information gathering and filtering | N3 | 3 | nej | Work sample test |
| V | Expectation management | N3 | 3 | nej | Structured interview |
Se alla 23 kompetenser i den fullständiga profilen
Bedömningsverktyg för denna tjänst
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Conflict Styles
Preferred style in conflict situations
Communication Styles
Preferred communication style
15PF
Personality Profile, a shorter alternative to the Big Fifty
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Structured interview
Behavioral interview with a fixed structure
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Portfolio
Evaluation of prior work against fixed criteria
Jämförbara jobb
21 kompetenser i profilen · junior
Client Advisor22 kompetenser i profilen · medior
Call Centre Agent20 kompetenser i profilen · junior
Customer Service Desk Employee22 kompetenser i profilen · medior
Receptionist21 kompetenser i profilen · junior
Switchboard Operator19 kompetenser i profilen · junior
Administrative Employee21 kompetenser i profilen · junior
Secretary22 kompetenser i profilen · medior