Objections and Appeals Officer
Även känt som: Appeals Officer · Objections Handler
Handles objections from citizens and businesses against government decisions, tests them against the General Administrative Law Act and prepares decisions on the objection.
The objections and appeals officer assesses whether an earlier government decision was made lawfully and with due care and advises the administrative body on the outcome. Unlike a policy officer, they always work retrospectively, on an individual decision, rather than ahead of new policy. Selection often undertests the ability to run emotionally charged hearings professionally without leaving the complainant feeling unheard.
Kompetenser som ska mätas
Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.
| Kompetenser som ska mätas | Målnivå | hrmforce instrument | Bedömningsmetod | Beteendeankare på målnivå |
|---|---|---|---|---|
| integrity and dependability Kompetens (50-ramverk): Integrity Knockout | N4 | Big Fifty (Integrity Scale), 360 Feedback, Structured interview | Personality questionnaire | Reports a possible conflict of interest on own initiative and asks for review before a decision is taken. |
| Verbal reasoning | N4 | Ability Scan | Cognitive ability test | Extracts the core arguments from a report of several pages and shows with textual references which conclusion does and does not follow. |
| Judgement under uncertainty Kompetens (50-ramverk): Judgment | N3 | Big Fifty, Competency Check | Situational Judgement Test | Forms a judgement on incomplete files, names the assumptions used and states which new fact would change that judgement. |
| organisational awareness Kompetens (50-ramverk): Organizational Sensitivity | N3 | Big Fifty, Competency Check, 360 Feedback | Situational Judgement Test | Assesses which interests a proposal touches, involves the right people beforehand and chooses a suitable moment to raise it. |
| independence Kompetens (50-ramverk): Independence | N3 | Big Fifty, 15PF | Personality questionnaire | Takes a decision that departs from the group line, explains the reasoning behind it and accepts the consequences. |
| Stress tolerance Kompetens (50-ramverk): Stress resilience | N3 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
Kort profil
De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.
| T | Kompetens | Målnivå | Vikt | Knockout | Bedömningsmetod |
|---|---|---|---|---|---|
| V | Critical thinking and source evaluation | N4 | 5 | ja | Work sample test |
| V | Business reporting | N4 | 5 | ja | Work sample test |
| G | integrity and dependability | N4 | 5 | ja | Personality questionnaire |
| V | Legal analysis | N4 | 5 | ja | Work sample test |
| V | Handling objections and appeals | N4 | 5 | ja | Work sample test |
| K | Applying legislation | N3 | 5 | nej | Knowledge test |
| A | Verbal reasoning | N4 | 4 | nej | Cognitive ability test |
| G | Judgement under uncertainty | N3 | 4 | nej | Situational Judgement Test |
| V | Advisory skill | N3 | 4 | nej | Assessment centre |
| V | Stakeholder management | N3 | 4 | nej | Assessment centre |
Se alla 25 kompetenser i den fullständiga profilen
Bedömningsverktyg för denna tjänst
Competency Check
Behavioral-Level Competency Assessment
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Portfolio
Evaluation of prior work against fixed criteria
Structured interview
Behavioral interview with a fixed structure
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Mental Resilience (4C)
Mental Resilience According to the 4C Model
15PF
Personality Profile, a shorter alternative to the Big Fifty
Big Fifty (Integrity Scale)
Communication Styles
Preferred communication style
Conflict Styles
Preferred style in conflict situations
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