Administrative Employee
Også kendt som: Administrative assistant · Office administrator
Processes administrative updates, manages files and correspondence and supports colleagues with daily office tasks across several departments at once.
The administrative employee is the broad entry office role, often working for several departments at once. The distinction from a back office employee lies in the broader, less specialised task package. Selection often fails on candidates who appear accurate on their resume but leave small errors uncaught in a practical test.
Kompetencer, der skal måles
Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.
| Kompetencer, der skal måles | Målniveau | hrmforce instrument | Evalueringsmetode | Adfærdsmæssigt anker på målniveau |
|---|---|---|---|---|
| Accuracy and attention to detail Kompetence (50-rammeværk): Accuracy Knockout | N4 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Client focus Kompetence (50-rammeværk): Customer Focus Knockout | N3 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. |
| Stress tolerance Kompetence (50-rammeværk): Stress resilience | N2 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working on the current task as pressure rises and asks the supervisor which task can wait. |
| Switching between tasks and roles Kompetence (50-rammeværk): Flexibility | N2 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches task when instructed and uses the given work instruction per task without mixing in the previous task. |
Kort profil
De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.
| T | Kompetence | Målniveau | Vægt | Knockout | Evalueringsmetode |
|---|---|---|---|---|---|
| G | Accuracy and attention to detail | N4 | 5 | ja | Personality questionnaire |
| G | Client focus | N3 | 5 | ja | 360-degree feedback |
| V | Working with digital devices and applications | N2 | 5 | ja | Work sample test |
| K | Dutch language proficiency at professional level | N2 | 4 | ja | Knowledge test |
| V | Complaint handling | N2 | 4 | nej | Situational Judgement Test |
| V | Service calls and telephone contact | N2 | 4 | nej | Work sample test |
| V | Written client communication | N2 | 4 | nej | Work sample test |
| G | Stress tolerance | N2 | 4 | nej | Personality questionnaire |
| T | Word processing and document management | N4 | 3 | nej | Work sample test |
| V | Information gathering and filtering | N2 | 3 | nej | Work sample test |
Se alle 21 kompetencer i den fulde profil
Vurderingsværktøjer til denne stilling
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Conflict Styles
Preferred style in conflict situations
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
15PF
Personality Profile, a shorter alternative to the Big Fifty
Structured interview
Behavioral interview with a fixed structure
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Sammenlignelige stillinger
21 kompetencer i profilen · junior
Client Advisor22 kompetencer i profilen · medior
Call Centre Agent20 kompetencer i profilen · junior
Inside Sales Support Employee23 kompetencer i profilen · medior
Customer Service Desk Employee22 kompetencer i profilen · medior
Receptionist21 kompetencer i profilen · junior
Switchboard Operator19 kompetencer i profilen · junior
Secretary22 kompetencer i profilen · medior