Customer service and administration

Monitors outstanding invoices, sends payment reminders and makes payment arrangements with customers to limit arrears without damaging the relationship.

Processes administrative updates, manages files and correspondence and supports colleagues with daily office tasks across several departments at once.

Processes administrative transactions and files arising from customer contact, without having direct contact with the customer themselves.

Handles inbound and outbound phone calls according to call scripts, logs outcomes and meets set call targets within a busy contact centre.

Assesses and processes claims, determines coverage and payout and liaises with policyholders and assessors about this.

Advises customers on products and services based on their situation and helps with choices beyond a standard question.

Leads a team of customer contact staff, monitors quality and targets and coaches employees on conversation technique and results.

Takes incident reports and requests, logs them in a ticketing system and resolves or escalates them to specialists.

Schedules staffing of the customer contact centre based on expected call volume and builds rosters to limit waiting times.

Answers customer questions by phone, email and chat, logs contact moments and resolves simple requests directly.

Builds lasting customer relationships after the sale, monitors adoption and satisfaction and flags opportunities for growth or churn risk.

Manages and updates customer and master data in the systems, checks for duplicate or incorrect entries and safeguards data quality.

Personally supports the executive board, manages a complex diary, prepares board meetings and safeguards confidentiality at the highest level.

Ensures a well functioning work environment, from mail handling and stocking office supplies to liaising with suppliers.

Manages client and case files, monitors completeness and retention periods and ensures files meet internal and legal requirements.

Supports field sales and customers with quotes, order processing and product information, keeping client files current for smooth sales handling.

Processes policy changes and insurance applications, checks coverage and premiums and handles correspondence with policyholders about their policy.

Supports management or executives at strategic and organisational level, prepares meeting documents and tracks action items.

Advises clients on mortgage types and financing for a home purchase and ensures advice meets the statutory duty of care.

Organises daily office operations, from facilities and purchasing to supporting several departments at once, and is the point of contact for suppliers.

Welcomes visitors and deliveries, answers the initial phone line and manages meeting room bookings at the front desk.

Supports a department or manager with diary management, correspondence, minute taking and the organisation of meetings and visits.

Manages customer subscriptions and contracts, processes changes and cancellations and ensures billing aligns with them.

Answers incoming phone calls and routes them to the right person or department within the organisation.