V Skill HF-D3.3-001 transversal 8 umiejętności
conflict handling
Naming a difference of interest or opinion, clarifying the positions of those involved and reaching a workable agreement with them.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- Assessment centre · rho 0.29 (SD 0.09)
- hrmforce narzędzie
- Conflict Styles, Big Fifty, 360 Feedback
- Kompetencje (50-ramowe)
- Conflict Management
- Możliwość szkolenia
- medium
- Prognoza popytu na lata 2026–2030
- rising
Multiple exercises, multiple assessors, dimension-wise scoring.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Reports a conflict to own manager and describes factually what happened and what was said. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Brings parties together, separates positions from interests and records the resulting agreement and its follow-up in writing. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Mediates conflicts with high stakes between departments or partners and establishes organisational policy for resolving conflict. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| V | Naming a disagreement in a meeting Voicing disagreement | Stating in a meeting that you disagree with something and giving the reason for it. | rising |
| V | Mediating between two colleagues Mediation | Leading a conversation between two colleagues in dispute and bringing them to a workable agreement. | rising |
| V | Finding common ground in a conflict Finding common ground | Naming in a dispute which goal both parties share and using it as the starting point. | rising |
| V | Agreeing on working arrangements after a conflict Post-conflict agreements | Recording after a conflict who will do what differently and when the agreement will be reviewed. | stable |
| V | Putting tension on the agenda in time Early conflict surfacing | Putting a smouldering dispute on the agenda before it blocks collaboration within the team. | rising |
| V | Handing a conflict over to the manager Conflict escalation | Presenting a deadlocked dispute to the manager with the facts and the attempts already made. | stable |
| V | Handling a complaint conversation with a client Complaint handling | Exploring a complaint, letting the client describe events and agreeing a concrete solution or next step. | rising |
| V | Proposing a compromise on conflicting demands Proposing compromise | Proposing an intermediate solution when demands clash, so both parties see part of their interest served. | rising |