Telephone Triage Nurse
Även känt som: Triage Assistant · Telephone Triage Officer
Assesses the urgency of care requests by phone at the out of hours general practice post using a triage system and determines the caller's next step.
The triage nurse must assess a medical urgency from sound and words alone, without seeing the patient. This skill is often confused in recruitment with general telephone friendliness. A missed urgency has direct consequences for the patient in this role.
Kompetenser som ska mätas
Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.
| Kompetenser som ska mätas | Målnivå | hrmforce instrument | Bedömningsmetod | Beteendeankare på målnivå |
|---|---|---|---|---|
| interpersonal sensitivity Kompetens (50-ramverk): Sensitivity Knockout | N4 | Big Fifty, 360 Feedback, Colour Profile (Jung) | Personality questionnaire | Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly. |
| Stress tolerance Kompetens (50-ramverk): Stress resilience Knockout | N4 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk. |
| Listening and probing Kompetens (50-ramverk): Listen Knockout | N4 | Big Fifty, 360 Feedback | 360-degree feedback | Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible. |
| Accuracy and attention to detail Kompetens (50-ramverk): Accuracy | N3 | Big Fifty, 360 Feedback | Personality questionnaire | Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method. |
| Discipline and keeping commitments Kompetens (50-ramverk): Discipline | N3 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure. |
| Safety awareness Kompetens (50-ramverk): Discipline | N3 | Big Fifty, Competency Check | Situational Judgement Test | Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt. |
| Switching between tasks and roles Kompetens (50-ramverk): Flexibility | N3 | Big Fifty, Colour Profile (Jung), Competency Check | On-the-job observation | Switches independently between execution and consultation tasks, keeps notes per role and correctly resumes interrupted work. |
| Physical strength and endurance Kompetens (50-ramverk): Energy | N3 | Work sample test | Work sample test | Moves heavy loads independently with aids, spreads the effort across the shift and maintains the agreed pace. |
Kort profil
De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.
| T | Kompetens | Målnivå | Vikt | Knockout | Bedömningsmetod |
|---|---|---|---|---|---|
| V | Risk assessment | N4 | 5 | ja | Work sample test |
| G | interpersonal sensitivity | N4 | 5 | ja | Personality questionnaire |
| G | Stress tolerance | N4 | 5 | ja | Personality questionnaire |
| V | Nursing and personal care practice | N4 | 5 | ja | Work sample test |
| V | Medication safety | N3 | 5 | ja | Knowledge test |
| V | Conversation management | N4 | 4 | nej | Assessment centre |
| G | Listening and probing | N4 | 4 | ja | 360-degree feedback |
| G | Accuracy and attention to detail | N3 | 4 | nej | Personality questionnaire |
| V | multidisciplinary collaboration | N3 | 4 | nej | Assessment centre |
| G | Discipline and keeping commitments | N3 | 4 | nej | Personality questionnaire |
Se alla 24 kompetenser i den fullständiga profilen
Bedömningsverktyg för denna tjänst
Competency Check
Behavioral-Level Competency Assessment
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Work sample test
Representative work sample under standardized conditions
Colour Profile (Jung)
Four color types, linked to Big Fifty factors
15PF
Personality Profile, a shorter alternative to the Big Fifty
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
Conflict Styles
Preferred style in conflict situations
Portfolio
Evaluation of prior work against fixed criteria
Structured interview
Behavioral interview with a fixed structure
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