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FF16 Customer service and administration medior staff functionsdataservices

Data Administrator

Også kendt som: Master data administrator

Manages and updates customer and master data in the systems, checks for duplicate or incorrect entries and safeguards data quality.

The data administrator works in the background but has great influence on the reliability of reporting and customer communication. The distinction from a file manager lies in the focus on discrete data fields and systems rather than coherent case files. Selection often fails on candidates who work systematically but have no feel for the downstream impact of an incorrect entry.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles Målniveau hrmforce instrument Evalueringsmetode Adfærdsmæssigt anker på målniveau
Accuracy and attention to detail
Kompetence (50-rammeværk): Accuracy
Knockout
N4 Big Fifty, 360 Feedback Personality questionnaire Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method.
Client focus
Kompetence (50-rammeværk): Customer Focus
Knockout
N4 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Stress tolerance
Kompetence (50-rammeværk): Stress resilience
N3 Big Fifty, 15PF, Mental Resilience (4C) Personality questionnaire Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk.
Switching between tasks and roles
Kompetence (50-rammeværk): Flexibility
N3 Big Fifty, Colour Profile (Jung), Competency Check On-the-job observation Switches independently between execution and consultation tasks, keeps notes per role and correctly resumes interrupted work.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T Kompetence Målniveau Vægt Knockout Evalueringsmetode
G Accuracy and attention to detail N4 5 ja Personality questionnaire
G Client focus N4 5 ja 360-degree feedback
V Working with digital devices and applications N3 5 ja Work sample test
V Methodical working N4 4 nej On-the-job observation
K Dutch language proficiency at professional level N3 4 ja Knowledge test
V Complaint handling N3 4 nej Situational Judgement Test
V Service calls and telephone contact N3 4 nej Work sample test
V Written client communication N3 4 nej Work sample test
G Stress tolerance N3 4 nej Personality questionnaire
V Information gathering and filtering N3 3 nej Work sample test

Se alle 23 kompetencer i den fulde profil

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