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FF16 Customer service and administration senior staff functionsmanagemententerprise

Executive Secretary

Også kendt som: Personal assistant to the board

Personally supports the executive board, manages a complex diary, prepares board meetings and safeguards confidentiality at the highest level.

The executive secretary works directly for one or more board members and has access to the most sensitive information in the organisation. The distinction from a management assistant lies in the level of the executive and the weight of confidentiality. Selection often fails on candidates with strong organisational skills who still make commitments too quickly under a board member's pressure without checking back.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles Målniveau hrmforce instrument Evalueringsmetode Adfærdsmæssigt anker på målniveau
Client focus
Kompetence (50-rammeværk): Customer Focus
Knockout
N5 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Translates client signals into changes in services and policy and holds the organisation accountable for the promised client experience.
Accuracy and attention to detail
Kompetence (50-rammeværk): Accuracy
Knockout
N4 Big Fifty, 360 Feedback Personality questionnaire Builds check moments into the own process, keeps track of errors and prevents repetition by adjusting the method.
integrity and dependability
Kompetence (50-rammeværk): Integrity
N5 Big Fifty (Integrity Scale), 360 Feedback, Structured interview Personality questionnaire Sets the organisation's integrity standards, enforces them also with influential parties and explains the resulting choices publicly.
Managing boundaries and energy
Kompetence (50-rammeværk): Stress resilience
N5 Big Fifty, Pulse Survey, Development Review Structured interview Sets agreements across the organisation on sustainable effort and workload distribution and holds managers to compliance with them.
Stress tolerance
Kompetence (50-rammeværk): Stress resilience
N4 Big Fifty, 15PF, Mental Resilience (4C) Personality questionnaire Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk.
Switching between tasks and roles
Kompetence (50-rammeværk): Flexibility
N4 Big Fifty, Colour Profile (Jung), Competency Check On-the-job observation Switches independently between execution and consultation tasks, keeps notes per role and correctly resumes interrupted work.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T Kompetence Målniveau Vægt Knockout Evalueringsmetode
G Client focus N5 5 ja 360-degree feedback
G Accuracy and attention to detail N4 5 ja Personality questionnaire
V Working with digital devices and applications N4 5 ja Work sample test
V Stakeholder management N5 4 nej Assessment centre
G integrity and dependability N5 4 nej Personality questionnaire
G Managing boundaries and energy N5 4 nej Structured interview
V Information gathering and filtering N4 4 nej Work sample test
K Dutch language proficiency at professional level N4 4 ja Knowledge test
V Complaint handling N4 4 nej Situational Judgement Test
V Service calls and telephone contact N4 4 nej Work sample test

Se alle 24 kompetencer i den fulde profil

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