FF11 Social work and support services medior healthcaresocial care

Personal Support Worker

Også kendt som: Personal Support Coordinator · Key Worker

Is the first point of contact for a fixed group of clients, draws up the support plan and oversees its execution by the whole team.

The personal support worker carries responsibility for the support plan for a fixed caseload. This responsibility goes beyond daily support, since she also directs colleagues on its execution. Selection often underrates this compared with direct client contact time.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles	Målniveau	hrmforce instrument	Evalueringsmetode	Adfærdsmæssigt anker på målniveau
interpersonal sensitivity Kompetence (50-rammeværk): Sensitivity Knockout	N4	Big Fifty, 360 Feedback, Colour Profile (Jung)	Personality questionnaire	Names observed tension or reticence during a conversation and adapts tone, pace and wording accordingly.
Listening and probing Kompetence (50-rammeværk): Listen	N4	Big Fifty, 360 Feedback	360-degree feedback	Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible.
integrity and dependability Kompetence (50-rammeværk): Integrity	N4	Big Fifty (Integrity Scale), 360 Feedback, Structured interview	Personality questionnaire	Reports a possible conflict of interest on own initiative and asks for review before a decision is taken.
Stress tolerance Kompetence (50-rammeværk): Stress resilience	N4	Big Fifty, 15PF, Mental Resilience (4C)	Personality questionnaire	Keeps working in a structured way at peak load, keeps agreements with clients clear and flags early which results are at risk.
Managing boundaries and energy Kompetence (50-rammeværk): Stress resilience	N3	Big Fifty, Pulse Survey, Development Review	Structured interview	Deliberately alternates demanding and lighter tasks, declines extra work with reasons and keeps own diary within the agreed hours.
Safety awareness Kompetence (50-rammeværk): Discipline	N3	Big Fifty, Competency Check	Situational Judgement Test	Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Improvising within boundaries Kompetence (50-rammeværk): Creativity	N3	Competency Check, 360 Feedback	Situational Judgement Test	Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T	Kompetence	Målniveau	Vægt	Knockout	Evalueringsmetode
V	Conversation management	N5	5	ja	Assessment centre
G	interpersonal sensitivity	N4	5	ja	Personality questionnaire
V	de-escalating and setting limits	N4	5	ja	Situational Judgement Test
V	Support in disability care	N4	5	ja	On-the-job observation
G	Listening and probing	N4	4	nej	360-degree feedback
G	integrity and dependability	N4	4	nej	Personality questionnaire
V	representing interests	N4	4	nej	Assessment centre
V	Planning and organising	N4	4	ja	Work sample test
G	Stress tolerance	N4	4	nej	Personality questionnaire
V	Methodical care process and record keeping	N4	4	ja	Portfolio or evidence

Se alle 24 kompetencer i den fulde profil

Vurderingsværktøjer til denne stilling

9 målbare konstruktioner

Competency Check

Behavioral-Level Competency Assessment

8 målbare konstruktioner

360 Feedback

Multiple assessments based on behavioral anchors

7 målbare konstruktioner

Big Fifty

Personality questionnaire, 150 items, 25 factors

6 målbare konstruktioner

Work sample test

Representative work sample under standardized conditions

5 målbare konstruktioner

Knowledge test (client-specific)

Professional knowledge test, customized for each client

2 målbare konstruktioner

Communication Styles

Preferred communication style

2 målbare konstruktioner

Colour Profile (Jung)

Four color types, linked to Big Fifty factors

2 målbare konstruktioner

Mental Resilience (4C)

Mental Resilience According to the 4C Model

2 målbare konstruktioner

Structured interview

Behavioral interview with a fixed structure

2 målbare konstruktioner

Development Review

Structured development interview

1 målbare konstruktioner

Conflict Styles

Preferred style in conflict situations

1 målbare konstruktioner

Big Fifty (Integrity Scale)

1 målbare konstruktioner

15PF

Personality Profile, a shorter alternative to the Big Fifty

1 målbare konstruktioner

Portfolio

Evaluation of prior work against fixed criteria

1 målbare konstruktioner

Pulse Survey

Periodic measurement at the team and organizational levels

1 målbare konstruktioner