Delivery Van Driver
Also known as: Van driver
Delivers parcels and shipments to consumers and businesses within a fixed route and registers delivery digitally.
The delivery van driver often makes dozens of stops per day with direct customer contact at every delivery. The distinction from a truck driver lies in the smaller vehicles and the higher number of customer contacts per shift. Selection often fails on candidates who drive well but come across insufficiently customer friendly with an irritated recipient.
Competencies to measure
These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.
| Competencies to measure | Target level | hrmforce instrument | Assessment method | Behavioural anchor at target level |
|---|---|---|---|---|
| Safety awareness Competency (50-framework): Discipline Knockout | N2 | Big Fifty, Competency Check | Situational Judgement Test | Follows the safety rules of the workplace and checks back when in doubt about an operation. |
| Accuracy and attention to detail Competency (50-framework): Accuracy Knockout | N2 | Big Fifty, 360 Feedback | Personality questionnaire | Goes through the own work with a checklist and repairs errors found before the work is passed on. |
| Discipline and keeping commitments Competency (50-framework): Discipline | N2 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Arrives at the agreed time with the agreed work and reports any delay to the supervisor. |
| Client focus Competency (50-framework): Customer Focus | N2 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Responds to client questions within the agreed term and refers on when the answer falls outside own task. |
| Managing workload pressure Competency (50-framework): Stress resilience | N2 | Big Fifty, Competency Check, Pulse Survey | Structured interview | Tells the supervisor that the work does not fit the available time and follows the choice that is made. |
| Sustaining pace in repetitive work Competency (50-framework): Discipline | N2 | Big Fifty, Work sample test | Work sample test | Completes the assigned series of operations at the pace indicated and reports when a backlog arises. |
| Physical strength and endurance Competency (50-framework): Energy | N1 | Work sample test | Work sample test | Lifts and carries light loads over a short distance with the prescribed technique within own task. |
Short profile
The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.
| T | Skill | Target level | Weight | Knockout | Assessment method |
|---|---|---|---|---|---|
| V | Logistics planning | N2 | 5 | yes | Work sample test |
| G | Safety awareness | N2 | 5 | yes | Situational Judgement Test |
| V | Time management and prioritising | N4 | 4 | no | Work sample test |
| G | Accuracy and attention to detail | N2 | 4 | yes | Personality questionnaire |
| V | aligning and coordinating | N2 | 4 | no | Assessment centre |
| V | Planning and organising | N2 | 4 | no | Work sample test |
| G | Discipline and keeping commitments | N2 | 4 | no | Personality questionnaire |
| V | Operational inventory management | N2 | 4 | no | Work sample test |
| T | Using warehouse management systems | N2 | 4 | yes | Work sample test |
| V | Load securing and transport safety | N2 | 4 | no | On-the-job observation |
See all 22 skills in the full profile
Assessment instruments for this job
Work sample test
Representative work sample under standardized conditions
Competency Check
Behavioral-Level Competency Assessment
Knowledge test (client-specific)
Professional knowledge test, customized for each client
Big Fifty
Personality questionnaire, 150 items, 25 factors
360 Feedback
Multiple assessments based on behavioral anchors
15PF
Personality Profile, a shorter alternative to the Big Fifty
Pulse Survey
Periodic measurement at the team and organizational levels
Structured interview
Behavioral interview with a fixed structure
Communication Styles
Preferred communication style
Ability Scan
Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills
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