Recognising and resolving machine faults
Establishes where the cause of a fault lies, resolves simple defects personally and calls in maintenance for more complex failures.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Work sample test, Knowledge test (client-specific)
- Competency (50-framework)
- Problem Analysis
- Trainability
- medium
- Demand outlook 2026 to 2030
- rising
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Reports a fault together with its visible characteristics and shuts down the machine according to instruction. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Traces the cause of a fault systematically, resolves recurring defects personally and records the solution found. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Analyses fault patterns across installations, structurally improves the design or setting and trains fault teams in this. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Reading a fault code Fault code reading | Reads the fault code on the display or controller and looks up its meaning in the manual or fault list. | rising |
| V | Systematic fault finding Fault finding | Rules out causes step by step by measuring, comparing and testing one single change at a time. | rising |
| V | Resolving a simple fault independently First line maintenance | Resolves a jam, dirty sensor or drifted setting within own authority and restarts the machine. | stable |
| T | Reporting a fault in a maintenance system Maintenance management system | Reports a fault in a maintenance system such as Ultimo or SAP PM with description, urgency and machine number. | stable |
| V | Checking sensors and limit switches Sensor check | Checks function, alignment and fouling of sensors and limit switches and resets their position. | stable |
| V | Tracing a pneumatic fault Pneumatic troubleshooting | Traces leakage, pressure loss or a sticking cylinder in a pneumatic system and resolves the cause. | stable |
| V | Measuring an electrical fault with a multimeter Multimeter troubleshooting | Measures voltage, resistance and continuity with a multimeter and determines where the interruption lies. | stable |
| V | Root cause analysis with five whys Five whys | Probes a recurring fault for its underlying cause and names the measure that prevents recurrence. | rising |
| V | Escalating to the maintenance department Maintenance escalation | Hands a fault over to maintenance with what was measured, tried and which production is standing still. | stable |