FF13 Engineering, maintenance and production medior engineeringservicesoperational

Field Service Technician

Also known as: Service Engineer · On-site Technician

Resolves faults at the customer's site, performs field maintenance on installations and reports the visit to both the customer and the own organisation.

The field service technician resolves faults at the customer's location, often alone and away from the own team. Unlike a maintenance mechanic who works at a fixed site, this role must also maintain the customer relationship during the visit. Selection often looks at technical knowledge, while in practice the role stands or falls with on-site customer communication and independently prioritising call-outs.

Competencies to measure

These are the behavioural and ability constructs in this profile. Each one shows which hrmforce questionnaire measures it.

Competencies to measure	Target level	hrmforce instrument	Assessment method	Behavioural anchor at target level
Safety awareness Competency (50-framework): Discipline Knockout	N4	Big Fifty, Competency Check	Situational Judgement Test	Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Client focus Competency (50-framework): Customer Focus Knockout	N4	Big Fifty, Competency Check, 360 Feedback	360-degree feedback	Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Working independently Competency (50-framework): Independence	N4	Big Fifty, 15PF, Competency Check	Personality questionnaire	Determines own approach for a full work package, consults colleagues purposefully when unclear and delivers on time without reminders.
Discipline and keeping commitments Competency (50-framework): Discipline	N3	Big Fifty, 15PF, 360 Feedback	Personality questionnaire	Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Spatial ability	N3	Ability Scan	Cognitive ability test	Derives the build up of the end product from a two dimensional drawing and reports where parts do not fit.
Demonstrating ownership Competency (50-framework): Results-Orientation	N3	Big Fifty, 360 Feedback, Competency Check	360-degree feedback	Repairs mistakes in own process unprompted, informs stakeholders and adjusts the working method to prevent a repeat.
Managing workload pressure Competency (50-framework): Stress resilience	N3	Big Fifty, Competency Check, Pulse Survey	Structured interview	Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.

Short profile

The ten heaviest skills in this profile. The full profile with every skill, behavioural anchor and assessment method is in the download.

T	Skill	Target level	Weight	Knockout	Assessment method
K	Technical understanding	N4	5	yes	Knowledge test
G	Safety awareness	N4	5	yes	Situational Judgement Test
V	Mechanical maintenance	N3	5	yes	Work sample test
V	Recognising and resolving machine faults	N3	5	yes	Work sample test
V	Prioritising and weighing options	N4	4	no	Work sample test
G	Client focus	N4	4	yes	360-degree feedback
G	Working independently	N4	4	no	Personality questionnaire
V	Problem analysis	N3	4	no	Assessment centre
V	Quality control	N3	4	no	Work sample test
G	Discipline and keeping commitments	N3	4	no	Personality questionnaire

See all 25 skills in the full profile

Assessment instruments for this job

13 measurable constructs

Work sample test

Representative work sample under standardized conditions

11 measurable constructs

Knowledge test (client-specific)

Professional knowledge test, customized for each client

11 measurable constructs

Competency Check

Behavioral-Level Competency Assessment

7 measurable constructs

Big Fifty

Personality questionnaire, 150 items, 25 factors

5 measurable constructs

360 Feedback

Multiple assessments based on behavioral anchors

3 measurable constructs

Ability Scan

Aptitude Test: Verbal, Numerical, and Abstract Reasoning Skills

2 measurable constructs

15PF

Personality Profile, a shorter alternative to the Big Fifty

1 measurable constructs

Pulse Survey

Periodic measurement at the team and organizational levels

1 measurable constructs

Portfolio

Evaluation of prior work against fixed criteria