G Behavioural competence HF-D2.5-001 transversal 7 umiejętności
Client focus
Acting from the question and interest of the client, keeping agreements and visibly directing own work towards usefulness for that client.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- 360-degree feedback
- hrmforce narzędzie
- Big Fifty, Competency Check, 360 Feedback
- Kompetencje (50-ramowe)
- Customer Focus
- Możliwość szkolenia
- medium
- Prognoza popytu na lata 2026–2030
- rising
Multiple raters around the person rate behaviour against behavioural anchors.
Jest to kryterium selekcji, a nie krótkoterminowy cel programistyczny. Nie należy opracowywać trzy miesięcznego planu programistycznego w tym zakresie.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Responds to client questions within the agreed term and refers on when the answer falls outside own task. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Translates client signals into changes in services and policy and holds the organisation accountable for the promised client experience. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| G | Uncovering the client's real question Uncovering client needs · Needs discovery | Probes until it is clear what the client really needs instead of what was first asked. | rising |
| G | Keeping promises to clients Keeping commitments · Reliability | Does what was promised within the agreed term and reports proactively as soon as that will fail. | rising |
| G | Informing proactively Proactive updates · Keeping clients informed | Tells the client the state of play unprompted before the client has to ask. | rising |
| G | Being reachable and responsive Responsiveness · Availability | Responds within the agreed term to messages and arranges cover during absence. | stable |
| G | Thinking along with the client Thinking with the client · Value adding advice | Points the client to a better or cheaper route unprompted, also when it yields less work. | rising |
| G | Measuring client satisfaction Client satisfaction survey · NPS | Asks specifically about the client experience after delivery and applies that outcome to the work. | rising |
| G | Weighing client interest in own work Client centricity · Outside in thinking | Chooses in internal choices about process and planning the variant that works out best for the client. | rising |