G Behavioural competence HF-D2.1-004 transversal 8 umiejętności
Listening and probing
Taking in the message of the other party fully, checking whether it is understood correctly and using targeted questions to surface underlying interests and assumptions.
W jaki sposób serwis hrmforce to mierzy
- Metoda oceny
- 360-degree feedback
- hrmforce narzędzie
- Big Fifty, 360 Feedback
- Kompetencje (50-ramowe)
- Listen
- Możliwość szkolenia
- medium
- Prognoza popytu na lata 2026–2030
- rising
Multiple raters around the person rate behaviour against behavioural anchors.
Jest to kryterium selekcji, a nie krótkoterminowy cel programistyczny. Nie należy opracowywać trzy miesięcznego planu programistycznego w tym zakresie.
Kotwice behawioralne
| Poziom | Zachowanie na tym poziomie |
|---|---|
| N1 Guided | Lets the other person finish speaking, takes notes and afterwards asks about anything that stayed unclear. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Picks up sensitive signals in conversations with directors and supervisors and uses them to adjust organisational policy in good time. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 i N4 celowo nie zostały przypisane do konkretnych punktów odniesienia. Oceniający umieszczają je pomiędzy punktami odniesienia, zgodnie z konwencją O*NET.
Podstawowe umiejętności
Umiejętności te dziedziczą ścieżkę oceny oraz punkty odniesienia behawioralne tej konstrukcji.
| T | Umiejętności | Definicja | Prognoza popytu na lata 2026–2030 |
|---|---|---|---|
| G | Active listening Active listening · Attentive listening | Shows through summarising, probing and nonverbal attention that the other person's message is received. | rising |
| G | Probing for underlying interests Probing interests · Interest based questioning | Probes until it is clear which interest or concern lies behind the other person's position. | rising |
| G | Paraphrasing Paraphrasing · Reflecting content | Repeats the other person's message in own words and checks whether that rendering is correct. | rising |
| G | Reflecting feeling Reflecting feelings · Emotion labelling | Names the feeling that comes through in the other person's words or posture and checks it. | rising |
| G | Using silence deliberately Using silence · Pausing in conversation | Allows a silence after a question or emotion so the other person has room to continue. | rising |
| G | Avoiding interruption Avoiding interruption · Letting others finish | Lets the other person finish and holds own reactions until there is room for them. | rising |
| G | Checking for understanding Checking understanding · Comprehension check | Asks explicitly whether the message came across as intended and repairs it where it did not. | rising |
| G | Checking assumptions in conversation Checking assumptions · Clarifying interpretation | Puts own interpretation of what the other said forward and asks whether that reading is right. | rising |