Sales Support Officer
Även känt som: Sales Support Assistant · Sales Administrator
Supports the sales team with quotations, contract files, reporting and diary management, without a personal revenue target, and keeps customer data current.
The sales support officer works behind the sellers and makes sure proposals, contracts and reports are complete and on time. Unlike an internal sales representative, this role does not hold commercial conversations with customers about price and delivery. Selection mainly looks at experience with a customer relationship system, while independently chasing open actions from busy sellers determines whether the team keeps its commitments.
Kompetenser som ska mätas
Dessa är beteende- och förmågekonstruktionerna i denna profil. För varje konstruktion anges vilken frågehrmforce-frågeformulär som mäter den.
| Kompetenser som ska mätas | Målnivå | hrmforce instrument | Bedömningsmetod | Beteendeankare på målnivå |
|---|---|---|---|---|
| Persuasiveness Kompetens (50-ramverk): Persuasiveness Knockout | N3 | Big Fifty, Competency Check, 360 Feedback | Assessment centre | Chooses per counterpart the argument that matches their interest and checks along the way whether the agreement is genuine. |
| Client focus Kompetens (50-ramverk): Customer Focus Knockout | N3 | Big Fifty, Competency Check, 360 Feedback | 360-degree feedback | Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works. |
| Result orientation Kompetens (50-ramverk): Results-Orientation | N3 | Big Fifty, Competency Check, 360 Feedback | Personality questionnaire | Translates an assignment into measurable interim goals, measures progress and drops activities that do not contribute to the result. |
| Listening and probing Kompetens (50-ramverk): Listen | N3 | Big Fifty, 360 Feedback | 360-degree feedback | Summarises both the content and the feeling of the other party and probes until the real interest behind the request becomes visible. |
| Discipline and keeping commitments Kompetens (50-ramverk): Discipline | N3 | Big Fifty, 15PF, 360 Feedback | Personality questionnaire | Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure. |
| Perseverance Kompetens (50-ramverk): Perseverance | N3 | Big Fifty, 15PF, Mental Resilience (4C) | Personality questionnaire | Keeps seeking alternative routes on a stalled case and involves others in that search on own initiative. |
| Market orientation Kompetens (50-ramverk): Market Orientation | N3 | Big Fifty, Competency Check, 360 Feedback | Assessment centre | Links signals from customers and competitors to the own offering and proposes adjustments on that basis. |
| Recovery after setbacks Kompetens (50-ramverk): Stress resilience | N2 | Big Fifty, Mental Resilience (4C), 360 Feedback | Personality questionnaire | Starts again after a rejected result as soon as the supervisor has indicated what needs to change. |
| Commercial capability Kompetens (50-ramverk): Commercial acumen Knockout | N2 | Big Fifty, Competency Check, 360 Feedback | Assessment centre | Reports to the account manager which customer wish could lead to an additional assignment. |
Kort profil
De tio viktigaste kompetenserna i denna profil. Den fullständiga profilen med alla kompetenser, beteendeankare och utvärderingsmetoder finns i nedladdningsfilen.
| T | Kompetens | Målnivå | Vikt | Knockout | Bedömningsmetod |
|---|---|---|---|---|---|
| G | Persuasiveness | N3 | 5 | ja | Assessment centre |
| G | Client focus | N3 | 5 | ja | 360-degree feedback |
| G | Result orientation | N3 | 5 | nej | Personality questionnaire |
| V | Account management | N3 | 5 | ja | Structured interview |
| V | Conversation management | N3 | 4 | nej | Assessment centre |
| G | Listening and probing | N3 | 4 | nej | 360-degree feedback |
| V | Negotiating | N3 | 4 | nej | Assessment centre |
| V | relationship management | N3 | 4 | nej | Structured interview |
| G | Discipline and keeping commitments | N3 | 4 | nej | Personality questionnaire |
| G | Perseverance | N3 | 4 | nej | Personality questionnaire |
Se alla 24 kompetenser i den fullständiga profilen
Bedömningsverktyg för denna tjänst
Competency Check
Behavioral-Level Competency Assessment
360 Feedback
Multiple assessments based on behavioral anchors
Big Fifty
Personality questionnaire, 150 items, 25 factors
Work sample test
Representative work sample under standardized conditions
Knowledge test (client-specific)
Professional knowledge test, customized for each client
15PF
Personality Profile, a shorter alternative to the Big Fifty
Mental Resilience (4C)
Mental Resilience According to the 4C Model
Communication Styles
Preferred communication style
Conflict Styles
Preferred style in conflict situations
Portfolio
Evaluation of prior work against fixed criteria
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