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FF18 Hospitality, retail and guest services medior hospitalityoperationalB2C

Cook

Også kendt som: Cook · Line Cook

Prepares dishes according to recipe and menu, monitors food safety and presentation and works within a team on an assigned kitchen station.

The cook prepares dishes at a fixed station within the kitchen brigade, following the recipes and standards set by the head chef. Unlike an independent cook, they work under direction and do not carry final responsibility for the menu or orders. Selection in practice tests craft well through a trial cook, while sustaining pace during a full service is much harder to establish beforehand.

Kompetencer, der skal måles

Dette er adfærds- og kompetencekonstruktionerne i denne profil. Hver enkelt viser, hvilket spørgeskema i hrmforce der måler den.

Kompetencer, der skal måles Målniveau hrmforce instrument Evalueringsmetode Adfærdsmæssigt anker på målniveau
Sustaining pace in repetitive work
Kompetence (50-rammeværk): Discipline
Knockout
N4 Big Fifty, Work sample test Work sample test Sustains the pace for a full shift, builds in own rhythm and short recovery moments and stays within the quality standard.
Client focus
Kompetence (50-rammeværk): Customer Focus
Knockout
N3 Big Fifty, Competency Check, 360 Feedback 360-degree feedback Uncovers the real need behind a client question, makes a fitting proposal and checks after delivery whether it works.
Managing workload pressure
Kompetence (50-rammeværk): Stress resilience
N3 Big Fifty, Competency Check, Pulse Survey Structured interview Cuts or shifts tasks independently when busy on the basis of importance, records this and discusses consequences with clients.
Professional demeanour and representation
Kompetence (50-rammeværk): Organizational Sensitivity
N3 360 Feedback, Competency Check On-the-job observation Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct.
Discipline and keeping commitments
Kompetence (50-rammeværk): Discipline
N3 Big Fifty, 15PF, 360 Feedback Personality questionnaire Commits only to what is feasible, tracks own commitments and informs those involved as soon as a deadline comes under pressure.
Improvising within boundaries
Kompetence (50-rammeværk): Creativity
N3 Competency Check, 360 Feedback Situational Judgement Test Chooses an interim solution within the rules when something fails or an unexpected request arrives, and records afterwards what deviated.
Fine motor skill and manual dexterity
Kompetence (50-rammeværk): Accuracy
N3 Work sample test Work sample test Assembles small components of varying sizes independently, keeps within tolerances and corrects a deviating placement immediately.
Physical strength and endurance
Kompetence (50-rammeværk): Energy
N3 Work sample test Work sample test Moves heavy loads independently with aids, spreads the effort across the shift and maintains the agreed pace.
Safety awareness
Kompetence (50-rammeværk): Discipline
N3 Big Fifty, Competency Check Situational Judgement Test Recognises unsafe situations in own process, intervenes and addresses colleagues without bringing the work to a halt.
Accuracy and attention to detail
Kompetence (50-rammeværk): Accuracy
N2 Big Fifty, 360 Feedback Personality questionnaire Goes through the own work with a checklist and repairs errors found before the work is passed on.
Commercial capability
Kompetence (50-rammeværk): Commercial acumen
N2 Big Fifty, Competency Check, 360 Feedback Assessment centre Reports to the account manager which customer wish could lead to an additional assignment.

Kort profil

De ti vigtigste kompetencer i denne profil. Den fulde profil med alle kompetencer, adfærdsmæssige ankerpunkter og vurderingsmetoder findes i downloadfilen.

T Kompetence Målniveau Vægt Knockout Evalueringsmetode
V Applying craftsmanship N4 5 ja Portfolio or evidence
G Sustaining pace in repetitive work N4 5 ja Work sample test
G Client focus N3 5 ja 360-degree feedback
V Hospitality service N3 5 ja On-the-job observation
K Applying food safety and hygiene codes N3 5 ja Knowledge test
V working in teams N3 4 nej 360-degree feedback
G Managing workload pressure N3 4 nej Structured interview
G Professional demeanour and representation N3 4 nej On-the-job observation
V Working with shift work and irregular hours N3 4 nej Structured interview
V Clear oral expression N3 3 nej Assessment centre

Se alle 26 kompetencer i den fulde profil

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