G Behavioural competence HF-D5.5-005 transversal 7 skills
Professional demeanour and representation
Behaves in contact with clients, colleagues and external parties according to the organisation's conduct and dress standards, including outside the own workplace.
How hrmforce measures this
- Assessment method
- On-the-job observation
- hrmforce instrument
- 360 Feedback, Competency Check
- Competency (50-framework)
- Organizational Sensitivity
- Trainability
- medium
- Demand outlook 2026 to 2030
- stable
Structured workplace observation with a form based on behavioural anchors.
This is a selection criterion, not a short-term development goal. Do not put a three-month development plan on it.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Follows house rules on conduct, language and dress and asks the supervisor for guidance when in doubt. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Represents the team with clients and external parties, chooses appropriate language and addresses colleagues on inappropriate conduct. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Represents the organisation in the public domain and sets the standards of conduct that apply when doing so. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| G | Following the organisation's dress standard Dress code | Matching clothing and grooming to what is customary in the role and at the client. | stable |
| G | Observing etiquette in client contact Business etiquette | Keeping to the usual forms with clients in greeting, addressing, appointments and taking leave. | stable |
| G | Representing the organisation at an external event Representing the organisation | Appearing at an event on behalf of the organisation and conveying the agreed message. | stable |
| G | Posting carefully on social media Social media conduct | Posting about work or employer within the applicable rules on statements and confidentiality. | rising |
| V | Handling phone and email professionally Business correspondence | Handling calls and messages within the agreed term and in the organisation's house style. | declining |
| G | Keeping private and work matters separate Professional boundaries | Keeping personal topics out of client conversations and staying with the business at hand. | stable |
| G | Staying neutral on sensitive topics Professional neutrality | Not bringing personal views on politics or religion into work contact and staying with the work. | stable |