V Skill HF-D9.2-006 sector-specific 8 skills

Communication with parents and carers

Informs parents and carers about a pupil's development and behaviour, holds conversations when there are concerns and makes agreements with them.

How hrmforce measures this

Structured workplace observation with a form based on behavioural anchors.

Level	Behaviour at this level
N1 Guided	Informs parents about practical matters as agreed and refers substantive questions to the mentor. works under supervision and follows instruction · routine, one variable at a time · own task
N3 Proficient	Independently holds a conversation with parents about disappointing results, states the facts and reaches joint agreements. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process
N5 Leading	Sets the policy for communication with parents, mediates in complaints and trains colleagues in difficult parent conversations. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession

N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.

These skills inherit the assessment route and the behavioural anchors of this construct.

T	Skill	Definition	Demand outlook 2026 to 2030
V	Holding a parent conversation Parent teacher conference	Discusses results, behaviour and development of their child with parents and makes follow up agreements.	rising
V	Facilitating a three way conversation Three way conference	Holds a conversation in which pupil, parent and teacher jointly set goals and agreements on development.	rising
V	Delivering bad news to parents Difficult conversation with parents	Conveys a decision such as repeating a year, suspension or a serious support need clearly and allows for reaction.	rising
V	Preparing and leading a parents evening Parents evening	Prepares a parents evening with programme, information and materials and leads the session for the group.	stable
V	Informing parents in writing Written parent communication	Writes newsletters, file notes and messages to parents in understandable language without professional jargon.	declining
V	Handling a parent complaint Complaint handling	Takes a parent complaint seriously, investigates the facts and comes up with a substantiated answer or solution.	rising
V	Increasing parental involvement Parental engagement	Uses activities and contact moments that involve parents in their child's learning and in the school.	rising
V	Conversing through an interpreter Interpreter mediated conversation	Holds a parent conversation in simple Dutch or through an interpreter and checks that the message landed.	rising