V Skill HF-D7.8-002 cross-sector 10 skills
Functional and application management
Keeps an application working and fitting for users by collecting needs, managing settings and coordinating changes with the supplier.
How hrmforce measures this
- Assessment method
- Work sample test · rho 0.33 (SD 0.09)
- hrmforce instrument
- Knowledge test (client-specific), Work sample test
- Competency (50-framework)
- Customer Focus
- Trainability
- high
- Demand outlook 2026 to 2030
- stable
The candidate performs a representative work sample under standardised conditions.
Behavioural anchors
| Level | Behaviour at this level |
|---|---|
| N1 Guided | Handles user questions about an application as instructed and records requests in the designated register. works under supervision and follows instruction · routine, one variable at a time · own task |
| N3 Proficient | Independently manages an application, prioritises change requests with users and tests new versions before they go live. sets own approach and seeks input proactively · several variables, some ambiguity · own team or process |
| N5 Leading | Determines how functional management is organised and decides on the lifespan of applications. sets the standard and the policy · strategic, under high uncertainty · organisation, value chain or profession |
N2 and N4 are deliberately not anchored. Raters place them between the anchors, following the O*NET convention.
Underlying skills
These skills inherit the assessment route and the behavioural anchors of this construct.
| T | Skill | Definition | Demand outlook 2026 to 2030 |
|---|---|---|---|
| V | Performing functional management Functional management | Keeps an application fitting for users by managing needs, settings, data and supplier contacts. | stable |
| K | Applying BiSL BiSL | Works according to the bisl processes for use management, functionality management and information governance. | stable |
| V | Prioritising change requests Change request prioritisation | Weighs user requests on value, urgency and effort and records a decision with justification. | rising |
| V | Managing application settings Application configuration | Manages parameters, drop down lists, templates and workflow settings and tests changes before they go live. | stable |
| V | Managing authorisations in an application Application authorisation | Assigns roles and rights in the application according to the authorisation model and reviews them periodically. | rising |
| V | Instructing users on an application User training | Explains new features and ways of working to users with short instructions, demonstration and answers to questions. | stable |
| V | Testing a supplier release Release acceptance testing | Tests a new supplier version against own configuration and critical processes before release. | stable |
| V | Aligning release planning with the business Release planning | Aligns rollout moments with busy periods, training and availability of key users. | stable |
| G | Maintaining a key user network Key user network | Keeps a network of key users active who collect needs, help colleagues and co test changes. | stable |
| V | Decommissioning an application Application decommissioning | Takes an application out of service with data migration, retention arrangements and withdrawal of licences and rights. | stable |